Sam is getting an error in Google Chrome that says "oh snap, something went wrong." What gives? Leo says that something has gone wrong with the browser that's causing it to crash. It could be an extension that Sam recently installed that's causing the trouble. Leo adds that Sam duplicated the issue one another computer with no errors at all. He says that points to something installed in the extensions that are causing it. Look in the extensions and disable or remove any extensions unwanted. Then try again.
Rob read an article in Forbes that Google's Chromium engine uses Windows code to remain secure. That concerns him. Leo says that the article isto be taken with a grain of salt. First off, consider all the updates. That leads Leo to believe it was written without all the facts. But all programs rely on Windows 10 libraries.
Michelle bought a new laptop running Windows 10 S mode, but she can't install Google Chrome. Leo says that Windows S mode won't let her download and install third-party apps that aren't in the Microsoft app store. So she has to get out of S mode. She can turn it off, download Chrome, and then turn it back on. But keep in mind that Microsoft's new EDGE browser is based on the Chrome engine. So she could just use that. Turn off S mode and life will be much easier.
Dean has an old XP laptop that he wants to put ChromeOS on. Can he do that? Leo says that Chromium is the version of ChromeOS that does that, and NeverWare is the company. but it doesn't work with every laptop or computer. What you can do is download it to a thumb drive and then try and install it, but Leo also recommends looking at Linux. Xubuntu is designed for the low end, older computers. So it's perfect for what Dean needs.
Steve is having trouble with Google Chrome and Microsoft Edge. After about 2 minutes, both apps crash. Leo says that it could be malware infecting his browsers. But more likely there's a render driver that both browsers use which is causing the crash when he visits certain websites. Leo recommends doing a thorough scan using Windows Defender, and he should also run the Microsoft Malicious Software Removal Tool from the command line. To get to that, he can press the Windows Key and type MRT. Leo also suspects that Java is broken.
Michael is getting a message from Yahoo that he will lose access to his account if he continues to use Internet Explorer 11. Leo says that's the most recent version so that doesn't make any sense. But if Yahoo is not going to support Internet explorer anymore, then what may be happening is that Robert has compatibility view on. Michael should go into IE Tools and uncheck "use Microsoft compatibility lists." That will send a mixed message to Yahoo that he's using the wrong version.
Anna clicked on a link in Facebook, which took her to a site that popped up a big warning with a phone number. She restarted her PC, and after that Chrome wouldn't let her access Google anymore. She also saw a warning flag in the system tray. Leo says the warning in the system tray is from Microsoft, so she can click that. It will probably take her to the security center where she can see if it offers any sensible information. She can run IE, but can't run Chrome, though. When she launches Chrome, she gets a blank white screen and it freezes.
Anne wants to know how to open a PDF file. All she gets is a blank page. Leo says that she'll have to have a browser that supports PDF, and Internet Explorer doesn't. It needs a helper, like Adobe Acrobat Reader, to read it. Google Chrome and Edge read it natively. Leo recommends downloading a new browser or Acrobat Reader.
Tom can't open anything on his Chrome browser, especially in Gmail. Leo says that Chrome can do this from time to time. He should try resetting his browser. He'll find it in the settings menu. That will clear out the cache. This article at support.google.com will show him how.