Jim uses Chromebooks, has three of them. But on his newest one, he keeps getting a notice to add Gmail to his Google Account, even though he already has one. Leo suggests that it may be time to "powerwash" it. Make sure all your local data is stored in the cloud and then select powerwash in the settings and relog in. You should never get that message again.
Paul discovered recently that his Motorola Moto G hasn't been updated since 2019. Leo says that is because Motorola only promises three years of updates. Even if the phone is working fine, without being updated, it becomes a security issue. Carl bought a new Google Pixel 4a and wants to know how easy it is to transfer everything? Leo says it's very easy, it'll be in the settings. But there are a few things you'll want to ensure. For example, turn on your Google Photos backup. Also make sure your music is backed up online.
Thomas is thinking about going solar and wants to know if it's a good idea for where he lives. Leo says there's a great site from Google called Project Sunroof, that you can visit, put in your address, and it will tell you how much sunlight you will get, how much electricity you generate, and how much you can save. It'll also tell you how long it will take before your savings pay off the investment should you decide to buy rather than lease. Leo leases from Tesla Energy.
Gary created a series of Google Action Blocks on his phone. But when he transferred them to his new phone, the blocks got blanked and don't work anymore. What gives? Leo says that they run with the Google Assistant and it could be that the Assistant is a blank slate on the new phone. Look in the Google Action Blocks app and see if they're there. Leo adds it sounds like a flaw in this new feature. They should also be backed up by Google if your backup feature is enabled.
Mike is having issues logging into his Chromebook. Leo says the first thing to try is to log in to his Google account on another computer. This will verify that Mike is using the right password. Then go back to the Chromebook and log in, careful to be sure that the caps lock isn't on. If that doesn't work, then he can always PowerWash to get back access.
If you want to share a video with friends and family members, but not have to worry about file formats and codecs (NTFS, FAT32, etc.) that may be incompatible with their computer/device, upload to Youtube. You don't even have to make Youtube videos public, as there are a couple of options that keep your upload out of public searchability. "Private" allows ONLY the person logged into the account to view the video, most likely you (the uploader). However, "Unlisted" allows the uploader to send a simple link out to acquaintances, who can then watch it on their screens without being logged in.
Rob has Quickbooks 2020 and Gmail is blocking his ability to send an invoice. Leo says there's a link in Quickbooks that says "mail this invoice." It will launch Gmail in your browser. If it blocks it, it sounds like Intuit hasn't made a deal with Google to do that. Rob may also have to log into Gmail and authorize it. The authorization can also expire.
Nus is having issues with Google and his Duo app. Leo says that click on the three dots in the right-hand corner and it will show what account users are signed in with. It's possible that Nus signed out or removed his account accidentally. Nus says it doesn't remember it and tells him "something went wrong." Leo says that usually means it can't write to it. He recommends uninstalling Duo and reinstalling. Leo also recommends going into the phone app settings and look under the DUO app for clearing storage and cache. That will wipe it clean and start over.
Bob's Chromebook is "expiring" this month. Leo says he hates that Google does that. But even though Google will stop updating your Chromebook, that doesn't mean it'll stop working. It will be fine for most things. Will it be a security issue? Not really. Chrome is inherently secure as it is. So Leo wouldn't really worry about it all that much. When you're ready to upgrade to a new one, then buy it. Acer's Aluminum Chromebooks are great for around $300. But no need to feel pressured to do so now.
Tom just got the Google Pixel 4 XL smartphone, but he saw that the Samsung Galaxy S10 is now the same price. Should he switch? Leo says he really likes the Pixel 4 because it's a pure Google experience. You get a lot of junk with a Samsung phone that unless you like it, you don't really need it. The S10 is a very nice phone, and the screen is as good as it can get. But is it worth getting rid of your Pixel? Keep in mind that the Pixel will be updated quicker because it's pure Google.