William wants to know why GoDaddy isn't trustworthy? Leo says he believes that GoDaddy uses its domain naming services to sell web hosting. They are rumored to also buy domains that people search for and don't buy, then sell them for a higher price. That's not cool. They also used to do really sexist advertising. But the real issue is that he believes that Deb Hosting and Domain Naming should be kept separate. Leo believes there are just better options out there.
Lee wants to know how to register his domain and DNS so he knows he owns it. Leo says that ICANN is a non-governmental organization that handles the DNS "phone book." They maintain 13 main DNS name servers, and his domain name needs to be on one of those servers. He'll have to go to a registrar that's been approved by ICANN. GoDaddy is one such registrar, but Leo isn't a fan of it. He prefers Hover. If he wants to change registrars, he can do that. But he'll have to jump through a hoop or two to do it.
Laurie has a business with a website on Google, and now her website is offline after making a few changes to it. Leo says that it's very easy to make a coding mistake and take a site offline. It's possible that her GoDaddy DNS record has been modified and it no longer resolves to the right web host. So giving GoDaddy a call and having them fix the lookup to reflect the proper DNS address may help solve the problem.
Ed is transferring his domain to another host but he can't change his email, which is part of the original domain host URL. Leo says that some domain registrars offer email privacy features. Leo says he's going to have to call the original host and tell them he wants access to his domain and email so he can transfer it. Clearly they're making it more difficult than it needs to be.
Ed has an email address with his domain and wants to get away from GoDaddy. Leo says he can go to Gmail and have it redirect his domain name email to it. It's called email forwarding and he won't have to pay for storing his email on their servers.
Sonny wants to use a domain name and he can't get the one he wants through GoDaddy. Leo says that GoDaddy may have bought it and will then turn around and try and sell it back to him for a higher price. Some believe they watch domain traffic and if he doesn't buy it, they'll snap it up. People don't have to build a website to buy a domain. They just buy them to reserve the domain for a later use. Others, though, cyber squat the domain and then scalp it, which it looks like GoDaddy is doing, and that's not the right thing to do.
Jason has his email with GoDaddy, and wants to move to something else. Leo says he can have Gmail fetch the email that's currently in GoDaddy. Leo says he could also move his domain name to a new registrar and tell it the email server is GoDaddy. Jason is having a problem with the filtering though, and a lot of email isn't getting to him because it's being blacklisted. Leo says Gmail does the best spam filtering of anyone, without a lot of the issues. Leo says he could set up a Gmail account for each of his family members and then move the mail to Gmail, it just will be a lot of work.
Trevor is frustrated with GoDaddy because he searches for domain names, but when he goes back to buy them, GoDaddy has bought it and increased the price. Leo says that that's why he uses Hover. They don't do stuff like that.
(Disclaimer: Hover is a sponsor).
Sam has a website, but he'd like to move to SquareSpace. Will it affect his Google ranking to change web hosts? Leo says that as long as Sam doesn't change the URL, it won't. The web ranking is tied to the domain name itself. In fact, a good web host will have tools that will help Sam improve his web ranking. Things like Site Maps, for instance. Leo says Sam can change domain registrars as well if he wants.