Reid doesn't care for Gmail, which he has to use at work. It's definitely not as good as Lotus Notes or Outlook, especially when it comes to searching for content. Leo says that he uses Gmail corporate and finds it very capable with features that many don't even know about, much less use. So Leo advises just getting used to using those features. Leo also doesn't use the web interface. He uses FastMail's client to run through Gmail. So if he can get the company to approve using Fast Mail as a third-party client to grab Gmail, then that may be the way to go. Can he rename the subject line?