Karen is still having issues with Microsoft Outlook 365. She wants to know what her alternatives to Outlook are? Leo suggests going to http://outlook.live.com. There's a good chance you can log in where your contacts and data will already be there. You can also export all your contacts there and then use an alternative like Google Contacts.
Dan upgraded to OS X Catalina last week, and he's starting to get a warning that Google will be able to read, delete and compose email in his account. Leo says that isn't from Google. He suspects that Dan may have an extension installed in Safari that's causing that, or that it could be a standard European GDPR warning message. But even if he approves it, he can revoke the permissions in settings. But first, look at extensions. Safari-Preferences-Extensions.
Richard wants to know why when he prints his Gmail, he doesn't get all of it. Leo suggests using Gmail's print command within the interface, not your browser print from the pull-down menu. Gmail will reformat it for your printer, and then print it without truncating it.
Brian's email has been down for a week, and he's looking to make a change to Gmail. Leo says that's exactly what Brian should do. It's free, and you can set it up to go get your email from your other email server. Your local ISP email is almost always terrible, so go with Gmail.
Valerie is having issues with her email, she can receive but she can't send. Leo says that's due to a validation issue since her email provider doesn't support standard protocols. Google will block email IP addresses due to spam. Leo recommends using Gmail or other well-known email providers. So get a new email provider!
Google is out on the Eastern Seaboard and the West Coast. NEST, Gmail and YouTube users are reporting that their devices are knocked out as well. Leo wonders what life would be like if Google didn't come back for a month or more.
Jade keeps getting a security alert from Gmail that someone is trying to open her Gmail account. Leo says that Google will send warnings like that when someone is trying to break in and use her email account. but they usually include a location. If there's a button, DO NOT CLICK ON IT. It could be a phishing scam. Leo also recommends turning on two-factor authentication. That way, even if a bad guy has your password, they still need your phone to complete the login. She also needs to know what gov't phone company she should get her low-income smartphone from. Leo recommends ASSURANCE.
Pamela is so inundated with spam, she wants to get rid of her Gmail account. How can she back up the email she wants? Leo says the concept of cleaning out your inbox is called INBOX Zero. It's basically spring cleaning for your email account. Leo says that the archive is designed to remove all the email you don't want to see, but still have access to it by a searchable database. That's much better than throwing it away and realizing you lost something important.
John Paul is having a hard time recovering his Gmail account. What can he do? Leo says it's very difficult to recover your Gmail because there's really no one to talk to. Gmail is a free service and doesn't offer support. If you had the paid version, GSuite, you'd have support. But since this is free, you're really at the mercy of the support documents. One way to prevent this is to turn on 2-factor authentication. That way you get a text message with a code that you input, or you use an authenticator.
Yogi has moved to LA and he's had a Comcast email, but Comcast isn't in LA. How can he get his email remotely? Leo says that Comcast has a webmail interface, so all you need to do is log into Comcast from their Webmail page via Xfinity. Here's how - https://www.xfinity.com/support/articles/sign-in-to-email-or-voicemail-on-xfinity. But you have to do it within 90 days or it goes inactive.