Gmail

What's a good alternative to Microsoft Outlook?

Microsoft Outlook

Episode 1645

Karen from Diamond Bar, California

Karen is still having issues with Microsoft Outlook 365. She wants to know what her alternatives to Outlook are? Leo suggests going to http://outlook.live.com. There's a good chance you can log in where your contacts and data will already be there. You can also export all your contacts there and then use an alternative like Google Contacts.

Do I Have to Give Gmail Permission to Compose Emails in Safari?

Safari

Episode 1634

Dan from Clairmont, CA

Dan upgraded to OS X Catalina last week, and he's starting to get a warning that Google will be able to read, delete and compose email in his account. Leo says that isn't from Google. He suspects that Dan may have an extension installed in Safari that's causing that, or that it could be a standard European GDPR warning message. But even if he approves it, he can revoke the permissions in settings. But first, look at extensions.  Safari-Preferences-Extensions.

Why Can't I Send Email?

Gmail

Episode 1600

Valerie from Agoura Hills, CA

Valerie is having issues with her email, she can receive but she can't send. Leo says that's due to a validation issue since her email provider doesn't support standard protocols. Google will block email IP addresses due to spam. Leo recommends using Gmail or other well-known email providers. So get a new email provider! 

Is my Gmail Account Being Hacked?

Gmail

Episode 1592

Jade from Santa Monica, CA

Jade keeps getting a security alert from Gmail that someone is trying to open her Gmail account. Leo says that Google will send warnings like that when someone is trying to break in and use her email account. but they usually include a location. If there's a button, DO NOT CLICK ON IT. It could be a phishing scam. Leo also recommends turning on two-factor authentication. That way, even if a bad guy has your password, they still need your phone to complete the login. She also needs to know what gov't phone company she should get her low-income smartphone from. Leo recommends ASSURANCE.

How can I clean out my Gmail account?

Gmail

Episode 1591

Pamela from Laguna Hills, California

Pamela is so inundated with spam, she wants to get rid of her Gmail account. How can she back up the email she wants? Leo says the concept of cleaning out your inbox is called INBOX Zero. It's basically spring cleaning for your email account. Leo says that the archive is designed to remove all the email you don't want to see, but still have access to it by a searchable database. That's much better than throwing it away and realizing you lost something important.

How can I recover my Gmail account?

Gmail

Episode 1589

John Paul from Carlsbad, CA

John Paul is having a hard time recovering his Gmail account. What can he do? Leo says it's very difficult to recover your Gmail because there's really no one to talk to. Gmail is a free service and doesn't offer support. If you had the paid version, GSuite, you'd have support. But since this is free, you're really at the mercy of the support documents. One way to prevent this is to turn on 2-factor authentication. That way you get a text message with a code that you input, or you use an authenticator.

How can I get mail from an old email address?

Gmail

Episode 1587

Yogi from Long Beach, CA

Yogi has moved to LA and he's had a Comcast email, but Comcast isn't in LA. How can he get his email remotely? Leo says that Comcast has a webmail interface, so all you need to do is log into Comcast from their Webmail page via Xfinity. Here's how - https://www.xfinity.com/support/articles/sign-in-to-email-or-voicemail-on-xfinity. But you have to do it within 90 days or it goes inactive.