Gmail

Assign a Recovery Email or Phone Number for Your Account

For important email addresses, make sure you have a recovery email or phone number set up. Email access is important, and if you forget your password, the service is going to need to contact you somehow. Treat email with respect, because losing the ability to log in can be devastating in many ways. Phone numbers can be used to get texts with an emergency 6-digit number (or something like that), which can help begin the new password process. If you don't have multiple email accounts, set one up with Gmail or another known service.

Can I Switch My Email Address Without Losing Data?

Gmail

Episode 1829

Scott from Hesperia, CA

Scott wants to switch from an alma mater email account to a new one without losing the data on his phone. He wants to rename it. Leo says that Google may allow him to change it on the phone. But there are limits. He can't go from one Gmail account to another, for instance. Here are the details - https://support.google.com/accounts/answer/19870?hl=en&co=GENIE.Platform%3DAndroid.

How Can I Filter Out Spam?

Gmail

Episode 1822

Bhil from Stanton, NJ

Bhil keeps getting spam on his Gmail account. It's largely due to a spoofed address. How can he filter it? Leo says that Gmail has some of the best spam filters out there, but no system is perfect. To create a filter, long-press on the email itself, and it'll populate the filter with the sender's email address. Then anything that comes from that email will then be routed to your trash or wherever you want it to go. But remember that if it's a spoofed address, they'll change that address and keep sending them. But at least Gmail's spam filter will get smarter as a result.

How Can I Forward AOL Email to Gmail?

Email Fowarding

Episode 1822

Dan from Cleveland, OH

Dan is the neighborhood tech guy, and he helps people with their problems. One issue he's been having is with a customer who travels a lot. He's been using an AOL and paid Yahoo email, and now it's time to aggregate them all together under one domain.  Get a custom domain and you'll never have to worry about stuff like this again. Leo recommends Hover.com. After you register the domain name, you can set up email forwarding to a third-party system.  

Should I Buy My Email Service?

FastMail

Episode 1817

Micah from Maine

Micah is about to move out of Maine and wants to be able to move his email to a reliable provider. Leo says that email is too important to rely on free email. Leo recommends paying for the service. He uses FastMail. The cost is about $230 for three years (or $80 a year). Leo also recommends getting his own domain name for it. That way, if he changes providers, it doesn't impact his email. He can use Hover to register the domain.

Why Can't I Log Into My Verizon Account?

Verizon

Episode 1815

Stan from Huntington Beach, CA

Stan has an email account with Verizon.net, but now he can't log into it. Leo says that Verizon bought Yahoo and then recently sold it, and since then, people have been having trouble logging into their accounts. It may also be that since Stan's account is a very old account, and he has since canceled the phone service, it may be that the company simply turned it off. Or turned the servers off. Verizon has retired its email service as well. Either way, this is becoming a common problem.

Why Won't Gmail Let Me Log in Through a VPN or Hotspot?

Gmail

Episode 1809

Ken from Topinabee, MI

Ken has a number of emails running in Outlook. A few are Gmail. Everything works fine at home, but Gmail thinks he's being hacked and won't let him log in when he uses a hotspot or VPNs. So he has to go outside the VPN to log into Gmail in order to register the IP. And that only works sometimes. Leo says to go into the Outlook settings and make sure you have a proper profile created using GMail's SMTP for those Gmail addresses, along with your login and password. Leo suspects that is where the hiccup lies. Also, turn on two-factor authentication.

How Can I Back Up My Gmail Data?

OneDrive

Episode 1805

David from Redondo Beach, CA

David has been doing 3-2-1 backups, but he has 10GB of Gmail data. How can he back that up? That's a lot of backup data. Leo says he can use Google Takeout, but 10GB will take a long time to backup and it doesn't really answer the issue of interoperability. It would be ideal if he could just move the data from one service to another without having to download it first and put the computer in the middle. It's also in a format that another service may not understand.

How Do I Change From AOL to Another Email Provider?

Fastmail

Episode 1803

Carmen from Victorville, CA

Carmen is concerned that Verizon sold its AOL service. How will that affect her, and could she take her AOL email to another provider? Leo says that rather than tying herself to an ISP email provider, use Gmail or a separate provider. Gmail is free, and you can transfer your email over to it, even forward your AOL service. Leo likes to use FastMail, a paid service that has all those features and more. 

Why Can't I Associate My Domain With Gmail?

Interserver

Episode 1802

Jim from Louisville, Kentucky

Tom bought a few domain names and has used them to create email addresses for all his kids. He's been able to forward the MX records to Gmail, but he's having issues being able to associate the domains with the actual accounts. Leo suspects that Google may be restricting it for those who pay for Google workspace. They're not going to allow it for free accounts because there's no benefit to Google to do so.