Terry is a cord cutter and he doesn't think that he gets actual high-speed internet with Frontier. Leo says it's been proven that Frontier goes out of its way to keep bandwidth speeds slow for its customers to keep them from using too much. Leo also says that Frontier is being investigated by states for their terrible customer service and rampant internet outages. And they aren't alone. The US has the worst broadband of any country in the developed world. Leo says that one solution is Elon Musk's Starlink system, but at $100 a month, plus the cost of equipment, it's not cheap.
Bob lives in a desert and he's he's stuck with Frontier as an ISP. Leo says that a lot of people are commiserating with him because the access is so bad. They want to charge him $100 for 720kbps. Leo says that's totally unusable. Leo says it's likely because Bob is too far away from the central DSL station. If he had cable internet access, he'd be much better off. He also can't get satellite internet via Dish. Leo says the state of internet in the US is shameful, and Frontier is the worst amoungst them. At best, we have a duopoly, or maybe even a monopoly.
Chuck's internet bill started to get really expensive so he's thinking of jumping over to Spectrum. Leo says we should all shop around to get the best deal and then get our ISP to match it. Also, Chuck should play hardball and ask they waive installation fees and upgrade his bandwidth.
The problem he's having is that Frontier won't release his phone number. Leo says that the FCC requires they release it by law. They have to do it within 24 hours. If they don't, he can lodge a complaint with the FCC. Leo also says the Public Utilities Commission should also get a letter.
Sally has a cable bundle with a billed shared speed of 300 Mbps. She doesn't think she's getting that, though. Leo says she probably isn't, at least not all the time. The key is the phrase "up to." Sally can run SpeedTest.net to see what she actually gets.
Steve got caught up in the terrible handover from Verizon FIOS to Frontier. He cancelled his account and has decided to go with Time Warner Cable. Leo says that's the good news, that he has an alternative. All too often there's a virtual monopoly between cable providers in the area.
Don is a Verizon customer and they just got bought by Frontier communications and now his FIOS internet speed has been cut in half, which is worse than dial up. What can he do? Leo says that Time Warner cable is probably his best bet for broadband. They just got bought by Charter Communications, though. Cable is usually better than DSL, but it also depends on how it is in his area. As for phone service, he can just keep it or simply cancel it. He should make sure he gets a DOCSIS III modem if he goes with cable, though.