Rick is backing up his photos and after formatting the drive, his Mac can't see it anymore. Leo says it sounds like Rick formatted for the wrong format. He wants to re-format it with exFAT. That makes it readable on both macOS and Windows. Also, choose MBR compatibility or GBT. There's also a utility called PARAGON and FUSE that will teach the Mac to write to NTFS. But reformat that drive in exFAT and you should be OK. It may also be that Rick partitioned the drive, but didn't format it. You have to do both.
When printing emails from our web browser, we have a tendency to go select the Print command within the browser's pull-down menu to print out our emails. However, when you print out your emails this way, it can look like you're missing a chunk of your printed content or it is formatted in a weird way.
The solution is to use the Print command within the email client on your web browser. For example, Gmail has a printer icon when you go into your email that you can select and it will show you how it will look like before you actually print out the page.
Mark uses thumb drives to transfer data and then format them. But when using 64GB drives, when he formats them, it formats to 32GB. What gives? Leo says it's probably either a counterfeit drive or a faulty drive that's losing sectors. Even if he bought it on Amazon, he could end up getting a counterfeit drive if not careful. But when formatting, the OS can decide to write off bad or unreliable sectors as well.
Katie edits her student's papers using Microsoft Word on a Mac, and now after a new update, the formatting is all screwed up in a Windows version of Word. Leo says that in theory, Office should be the same cross-platform. That's the point. But it's possible that typefaces may not be compatible in Windows that are in Mac, and vice versa. Her printer setup may also throw off the formatting. Office formats the document to look as it does on the printed page, and if she got a new printer, that could alter the format. So she should change it to a generic printer format.
Donald has an iMac and has to have his screen repaired. But he doesn't know how to wipe the drive since there's no command key. Leo says that Apple has changed it from CMD to an Apple Key and a cloverleaf/propeller symbol. It's the same. How can he reset his iMac and wipe the drive if he doesn't know the password? Leo says to reboot and while it's starting up, press the CMD Key, plus R. This will put the computer into recovery mode and he can then run the Disk Utility to format the hard drive. Then he can reinstall.
Rich got bit by ransomware and wants to know if he'll still be able to upgrade to Windows 10 for free. Leo says that if he already had Windows 7 or Windows 8.1, he can. The license key has been linked to the computer itself. He'll be entitled to install it on his computer. Since Windows 10 has been activated, he can then download the Windows 10 ISO from Microsoft and install it. Windows will re-activate it and he'll be ready to go.
Mark wants to know how he can fix Outlook so that he can use bold and underline. Leo says that Outlook has stripped out formatting in order to be more compatible with other services. Mark needs to turn on 'Rich Formatted Text.' He can find out how with this article on msoutlookware.com Another way is to use OneNote and link notes in Outlook 2013 with an add-on extension. That's probably the best way to do it.
Barry uses a Chromebook to transfer his images to an external hard drive, but now he can't open it in Windows. Leo says that issue may be that the Chromebook formatted the hard drive in a format that Windows doesn't recognize. It's likely formatted in a Linux format, like EXT 2 or 3. Barry can get an extension to Windows that will be able to translate it. Check out Ext2FsD.
Dave has an old iMac that works fine, but when he gets on some websites, it starts to lag. He could update to OS X El Capitan, but would that help? Leo says that its a good idea to update for security reasons, but it probably won't help when loading up certain websites. It really depends on the site. What's more likely is that the hard drive is slowing him down. A bad sector can really slow it down as the computer is trying to read it. Leo advises backing up his data, format the hard drive and then update to El Capitan. Dave should download El Capitan first and put it on a USB Key.
Henry uses his laptop to play square dance music. But lately, the music has started to lag. Should he get a new processor? Leo says no. If it was faster before, then the hardware is fine. It's just busy doing other stuff. Hard drives can also get slower as they get more filled. Henry should try restoring it to the way it was the day he bought it, and then update it with all the patches. He should backup his data first, then format the hard drive. Then he can reinstall Windows 7 and install all patches. If the drive is getting flakey, a format should fix that up.