Richard has the same issue with an older version of Ford Sync and his smartphone. Leo says he can replace the head unit, but it would end up losing some features. He just found out about a new Android Auto stand-alone unit that is being made by Sony. It's called the Sony Carplay Receiver. $600 and launching in December. Or, he could upgrade to Ford Sync 3 for $1500 and it'll have it.
Matt has a brand new Ford Pickup and it's causing his air conditioner to stop working when he uses Ford Sync. Leo says that sounds like a bug or a wiring issue. Matt needs to go back to the dealer and have that fixed. One thing to try is to update the system - https://owner.ford.com/support/how-tos/sync/sync/downloads-and-updates/how-to-use-usb-to-update-sync.html
Joe has to pay $150 a year to have his MyFordTouch apps updated. Why should he do that anymore when Waze is in real time? Leo agrees. There's a huge mismatch between how long it takes to build and update a car as an app. Ford no longer supports My Ford Touch and Ford Sync, since that was a Microsoft product. Instead, Ford got app developers to write for them. And the new generation has both Apple (CarPlay) and Android (AndroidCar). They're using the phone as an extension of the car and as such, updates will happen over the air. Unfortunately, it's only with new models.
David has a hearing aid, which is bluetooth enabled, and whenever he gets into his car, Ford SYNC connects to his hearing aid instead of his phone. Leo says that's one of the limitations of Ford SYNC is that it can only sync with one device at a time, so he'd have to disable his hearing aid in order to have it connect to his phone.
Joe wants to know how to wipe the information from his Ford Sync. How do you "DBan" a car? Leo says that's a good question. The only thing he can do is clear the GPS, and use the on board utilities to empty his data. But even then it's not completely gone, and it may be that he can't completely wipe everything.
Bob has an iPod Touch connected to Ford Sync via USB. When he stops the car, he loses his place in the podcast he's listening to. Leo says iTunes and the iPod is set up so that if it stops in the middle of a song, it would start over, but if it's an audiobook or podcast, it would start where it left off. It does this based on hidden data in the file to tell the iPod what type of file it is.