Dino uses a label program to create address labels. But after an update, it stopped working. Support wants him to uninstall the Adobe Flash Security option. Leo says that's a problem because flash is a security issue itself and turning off the security app makes you vulnerable. Leo also recommends exporting out data and then finding a better label program.
Doctor Mom calls in to ask Leo what can kids do if they have to use a computer that runs Flash for their online schooling? Leo says that there's a browser called "Dolphin" that used to support Flash. But it doesn't anymore. If they're using courseware from YouTube, that would be automatically converted to HTML5. Apple may have support or a workaround since it is working heavily to get into the education space. Call Apple.
Bill has had a problem with a popup saying he needs to update his Flash. Leo says that's a phishing scam designed to get him to install Malware. Luckily, Windows Defender usually sees it and removes it because it's an old tactic. But if it didn't, it may be really difficult to get rid of the malware. Usually, the best thing to do is backup his data, format the hard drive, and then reinstall and update Windows. Never accept gifts from strangers. He shouldn't download from someone he doesn't know. He should always go directly to the source if he thinks he needs to update something.
Ed's wife bought an Amazon Fire tablet for about $150, but it won't play any of the games that she likes. Leo says that's because the games that she uses require Flash, and Flash is dying as a format. It will work on a Surface tablet because that's a full Windows computer. Adobe doesn't even support Flash anymore. Leo advises looking for something similar as an app instead.
Mike is frustrated because one of the government real estate websites he visits requires Microsoft Silverlight, and they don't support it anymore. Leo says that everyone has moved away from Flash-like players that require a plug-in in favor of HTML 5. But it's not unusual that government hasn't caught up to the new thinking. Leo thinks government should never require proprietary plugins.
With the entire computing industry moving away from Flash, Fedex is jonesin' to get users to continue to use it. The problem is, Apple, Chrome, Firefox and Microsoft Edge don't support it anymore. You can still install and activate it, but by default, it either doesn't come with the browser or it's turned off.
Fedex's problem is that their website really doesn't work without it. So Fedex is offering to pay you $5 to turn it on. Leo says that Flash is a huge source of security issues, malware, and phishing scams. So he advises not to take the bait and leave it off.
Darryl is getting messages to upgrade Adobe Flash on his Mac. Leo says do not reply to any message to upgrade your Flash, do directly to Adobe and get the update there. Hackers can compromise websites to include a bit of code to get you to click on a link. It's called a Phishing scam. Flash auto updates now. Or you can use Google Chrome and it will auto update as well. So never click on a link that offers to install an update to flash for you. It's a scam. Another thing you can do is redownload your browser, delete them and reinstall. That will renew certificates.
Brian thinks his Mac got hit by malware. He clicked on a link that took him to a page saying his Adobe Flash player was out of date, and he installed something. Now he thinks he's been busted. Leo says that Chrome has Flash built-in, and it's always updated, so he'll never have an outdated version.
Raymond usually watches the TWiT network on his Mac. He tried watching it on Windows 10 with Edge and it buffers a lot. It works fine in Chrome, though. Leo says that Edge is likely the issue then, and it's because Edge isn't really ready to be used. It may also be that the quality of the stream is too high for his PC to keep up. On YouTube, he can step up the quality manually.
CC is retired and is into YouTube videos now, but lately he's getting notifications to watch videos on HTML5. How can he watch those? Leo says that any browser can stream HTML5. YouTube has converted all videos to HTML5 now. If he right clicks on the video, it'll give him information on what kind of video is playing.
The chatroom says that CC could have installed a player as its default player and that's causing the confusion. CC should look in his browser menu and go to add-ons. If he finds one there, he should disable it.