fixes

How can I get my Windows computer to update?

Blue screen of death

Episode 1458

Rene from Corona, CA

Rene is having trouble updating Windows. It stalls out at 80%. He then reboots and it goes back to before he tried updating. Then he gets a blue screen and he can't restore or update. Leo says that not an unusual problem. If you think about it, with millions of computers, there's going to be a certain percentage that will experience issues like this, and updating while a computer is running is nontrivial. It could be something is blocking it, like a third-party antivirus app. It could also just be a bad download. Or this could be the Intel Spectre/Meltdown fix that is causing problems.

Why can't I download the Meltdown fix for Windows?

Windows Update

Episode 1453

Travis from Oklahoma

Travis is having trouble getting the Windows update that will fix the Meltdown/Spectre exploit. Leo says he should make sure to update his antivirus first, because the fix will break the AVS and crash the machine, forcing a reinstall of the OS. He may also need to do a BIOS update. In fact, the entire machine may need to be updated to prevent the Windows OS update from breaking the machine.