firmware updates

How Can I Recover My Printer From a Bad Firmware Update?

officejet pro

Episode 1792

Paul from Columbus, OH

Paul has an HP OfficeJet Pro that he wants to extend the life of. He's having issues with connectivity and it just won't print after an update. Leo says it's possible that a firmware update has failed and clobbered the connection. Sometimes updates can brick a device or make it unusable. He may be able to roll back the firmware but will have to find out from HP if that can be done. It's a very hard thing to come back from though. What Leo recommends is to Google the model of the printer with "firmware failed," and see if there's a workaround to try. It can't get much worse. 

What Happened to My Printer After a Firmware Update?

Epson 2750

Episode 1781

George from Bayonette Point, GA

George has an Epson printer, but he tried to update the firmware, and now Windows won't recognize it. Leo says you can access the recovery mode by hooking the printer up to your computer via USB. But it may require repair by Epson. Contact Epson and see if they can help you. From the chatroom, there's a discussion on REDDIT about how a recent firmware update can brick your Epson Printer. Read it here.

Sam Abuelsamid: Serviced

Sam Abuelsamid

Episode 1771

Sam joins Leo to talk about updates to Android Auto, which are coming to fix a bug that would put Android phones into a "boot loop." The problem stems from the Sync 4 standard that Ford uses for over the air updates. The fix is coming in the next few weeks. Leo says that Tesla was the first to do over the air updates since they treat their cars more as a computer than an automobile. But OTA updates have been happening with telematics in cars for years. Tesla was the first to actually update a car's firmware.

Do I need a service agreement to update my router firmware?

Netgear Orbi

Episode 1504

David from Anaheim, CA

David has a Netgear router and he wants to upgrade the firmware. Netgear won't do it because his support has expired. Leo says that older routers all need to be updated manually, but he doesn't need a service agreement to update it. He'd just download the firmware and install it. In fact, there should be a utility within the router settings to update the firmware. Most newer models autoupdate. So if staying updated is important, and it is, it would pay to get a new router. It'll be faster too. Mesh routers will be the best option.

Why don't my AirPods work with the Apple TV?

AirPods

Episode 1433

Tom from New Hampshire

Tom uses his AirPods with his AppleTV and after a recent tvOS update, he has no volume. He called AppleCare and they said he shouldn't have that capability in the first place. But Tom says it worked just fine until the tvOS update. Leo says it sounds like Apple broke the connection in the update. That's terrible. It may be that he'll just have to re-pair them to the Apple TV. He should try another set of Bluetooth headphones or a speaker as well. If that works, then it should work with the AirPods since they use the same Bluetooth standard.