Tara has updated her printer firmware after ignoring the updates for a while. Now it's totally inoperable. What can she do? Leo says that a firmware update will rewrite the software on the physical chips of the printer. So you'd have to reboot those chips to roll it back. That's a challenge. Sometimes, if you plug in your printer to the computer, you can reset it through the Epson software. But a call to Epson support is probably in order at this point.
Pam upgraded her MAC to macOS BigSur, but now her all in one printer/scanner can't scan unless she uses the software itself. Leo says it sounds like her printer needs a new firmware update or printer driver to do it. He recommends going to the printer manufacturer to download the latest firmware and drivers for your printer.
Kevin wants to know how he can update the firmware on his old TIVo Roamio. Is there a way to put a new OS on it, like KODI? Leo says that would be difficult, it was designed to be a streaming media player. TIVOCommunity.com is a good place to go to see if anyone is doing that. Another good source is WeakKnees.com since they resell hardware.
Joy wants to know what firmware is? Leo says that firmware is the software that a computer or device uses to operate its system. It's software that is protected because you need it to run the actual device so that the software can translate instructions that the device understands.
Brian wants to know why he should replace his router. Leo says that routers wear out, like when they are getting hot. That's an indicator it's working harder to push the traffic where it needs to go. He'll want to look for a router that that updates its firmware. He'll also want a reliable manufacturer who cares about updates. Leo also recommends a MESH router, which are great for homes that have issues with WiFi reception.
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John bought an SSD from Intel a few years ago, and it installed a RAID program in the BIOS of his computer. Now he can't get rid of it. What can he do? Leo says he should just ignore it. Most modern BIOS / EFI support RAID, but it doesn't really take up any usable room. It's just a firmware feature, so he can ignore it. He shouldn't mess with his BIOS anyway.
Joselyn has a Samsung Blu-ray player and it won't play a Blu-ray that she bought. David says that it may need to have its firmware updated. Hollywood is so afraid of piracy that they constantly change the encoding of the copy protection, so consumers have to keep updating the firmware in order to play it. She can just go to Settings > Firmware update.
Terri bought a new NetGear router but she still can't connect to the internet. Her ISP, Frontier, says that she needs a firmware update. Is this true? Leo says it may be. Terri is using DSLExtreme and Frontier together and it may be that there's an older version of the firmware that's causing the hiccup. Updating the firmware is easy to do. She should go to Netgear.com and download it. Follow the instructions, log into the router, and then run the firmware update utility.
Joe just got a router and wants to know if he really needs firewalls anymore. Leo says no. Joe could turn on the Windows firewall, but any third party firewall isn't really needed because the router is essentially a "dumb box" that prevents attacks from incoming traffic.
Bill picked up one of Neil Young's new Pono Player and what he thinks is that it sounds amazing, but it has no gapless playback. It just plays straight through. Leo says that's a firmware issue and he's heard that it will be fixed with a future firmware update. In fact, it works just fine with Pono Desktop. So be patient, as it will be fixed down the line.