How can I keep my laptop from overheating?

Episode 994

Max from Milpitas, CA

Max has a 13" Sony Vaio V series that has been freezing intermittently. He's isolated the application to Google Chrome. Leo says that Chrome is notorious for taking a lot of system resources, and Leo thinks the system could be overheating. Leo recommends trying Firefox until Chrome goes "on a diet", which Google is currently working on with their "Blink" project.

Why is my keyboard typing out all the wrong letters when I'm in Firefox?

Episode 988

Shelley from Los Angeles, CA

Shelly is having trouble typing in her web browser. When she types, all different letters show up! Leo says that it's possible that she changed the keyboard mapping and that's what could be causing it.

The chatroom says that a malicious toolbar could be causing the issue. Leo recommends disabling all the toolbars she has, and restarting her system. Leo also suggests plugging in a different keyboard. If that doesn't change it, then it's definitely software. It's likely a virus that's embedded in the toolbar.

Why do I get a strange error message when Firefox crashes? (Part 1)

Episode 972

Steve from California

Steve has a PC and Mac. When he uses Firefox on the Mac, however, he gets an error message whenever the browser would crash. Leo says that message is telling him that when he reopens the browser, the tabs and windows he had open will come back up when he relaunches the browser. He can disable this setting if he doesn't want it to do this.

Why can't I get search results to show up with Javascript enabled?

Episode 933

Mike from Maine

Mike is using Google in Firefox and cannot get search results if he has javascript enabled. If he disables javascript, it's all fine. It doesn't do this in Chrome or IE, and he's disabled all of his add-ons. He even tried using it in Firefox Safe Mode, but the same problem persists. He also has up to date antivirus on his computer, and is keeping Windows up to date.

I had to reset Internet Explorer 7 and it messed up some of my Norton settings. How can I fix it?

Episode 904

Kathy from Santa Cruz, CA

First of all, Leo says using a six year old browser is probably causing a lot of those problems. She should update it to IE 8, or use a different browser like Chrome or Firefox. Leo thinks that most people should switch to Google Chrome as their browser, though.

How can I change the font in Internet Explorer?

Google Chrome

Episode 893

Mark from Ventura, CA

It's possible to temporarily change fonts by pressing "control +" in any browser. He could also change the font sizes within webmail of most email clients. If he goes to Internet Explorer's options page, and goes to Accessibility, he can override font sizes there. He can also make a global font size change that will change it everywhere by just changing the DPI in Windows.

Why won't my husband's laptop connect to our Wi-Fi network with AT&T Uverse?

Episode 893

Monica from Torrance, CA

If everything else is working on that network, then it's clear the laptop is the issue. It's possible that they're using a WPA2 password and the laptop doesn't support that. Since the laptop isn't that old, Leo doesn't think that's it. She is getting signal on the laptop, it's just not connecting to the internet. It could be Internet Explorer. Try another browser like Google Chrome or Firefox. It's also possible that the laptop is mis-configured for the new network. It may also be that malware is causing it, such as DNS Changer.