Firefox

Why won't webpages load unless I move the mouse?

Firefox

Episode 1714

Walter from Los Angeles, CA

Walter has an old Dell i7 laptop that he loaned to a friend. But lately, the Firefox browser won't load a page until you move a mouse and the page pops up. What is that all about? Leo says it sounds like a bug in Firefox that is waiting for an input. It's called a "signal event loop." It may be a failed install of Windows 10 is likely the culprit. So back up the data, wipe the drive, and reinstall Windows 10. That should solve the issue.

Why Am I Getting Popups?

Chrome

Episode 1677

Dale from Los Angeles, CA

Dale is getting notifications from Google on his laptop. Leo says that those are ads triggered by some software that Dale is using. Leo says it could be a browser hijack that's causing it. He can go into browser settings and turn off notifications from sites he visits. In Chrome, it's turn off browser notifications. He may have to do a little digging in the menu settings.

What Happened to My Bookmarks in Firefox?

Firefox

Episode 1669

Dave from Ridgecrest, CA

Dave uses Firefox and the favorites get lost from time to time. Leo says that can happen if he uses Firefox Syncing. There is a bookmark management tool within Firefox. Open the sidebar and select bookmarks (CTRL+B). He can then search for the bookmark he's looking for.  It's very easy to hide a folder or bookmark by accident. CTRL+B can help him find them again. It could also be that he accidentally deleted them. Dave also uses Time Machine to save to his Western Digital Passport. But now it won't let him back up to it unless he formats the drive.

Sending Private Information Online

FireFox Send

When sending private information online, it is best to avoid doing so through email as the email servers between your email provider and the other person's are not that secure. However if you need to send private information via email, Leo recommends zipping your file content and sending them the password to access the zipped content through another means such as phone via text message.

Other services that you can use to send such highly confidential information are FireFox Send or ShareFile!

Why can't I stream YouTube through Firefox?

Firefox logo

Episode 1439

JP from Belgium

JP just bought a new computer workstation, but Firefox no longer streams live via YouTube. Leo says that it could be that there isn't support for HTML 5 because there's no standard for streaming video. The browser gets to decide what codec to use and Firefox might not support that codec since it may be proprietary. Leo recommends trying Google Chrome.

The chatroom says that JP may have IGPU enabled in his BIOS. Disabling it should free it up. Here's a video on YouTube about it.