Timmy has two upgraded Windows 10 laptops, and when he tries to move files around, the computers will slow down and ultimately crash. Leo says that Operating Systems have an index of all your files, and it could be that the indexes on both computers are corrupted. The indexes will need to be rebuilt. Click on the Windows key and type Indexing options. Select the rebuild option. It will take a while, so it's best to do it before you go to bed. Also, make sure the folders that Timmy is trying to move haven't been excluded. There's a button and listing for that.
Roy uses Google Drive and DropBox, but he's having issues with syncing folders to his other services. Leo says to check which folders are synced in the settings. He can also look at a third party service like ODrive. It will do all the syncing and will even merge all of his backup options except for Apple iCloud. He can also use a network attached storage device, which will also have a sync utility.
Leo says that Fred is right to be concerned about the security of sending emails because the contents of the messages can be read along the way. If the email is going from one Gmail address to another, however, it would be secure. Ultimately, though, Leo doesn't recommend sending attachments at all. Opening attachments is how most people end up getting infected, and it doesn't just affect that person either. It will spread to all of that person's contacts, affecting their family, business, and the internet as a whole.
Bruce has a lot of data on a bunch of hard drives and he's looking for a way to catalog or collate the data, getting rid of duplicate files. Leo says there are de-duping tools that are designed to analyze and get rid of duplicates, but he'll run a risk of deleting something that only looks like a duplicate.
Aiden's SSD drive keeps filling up with stuff and he isn't sure what's using up space. Leo says on the Mac, he should check out Disk Inventory X. It gives him a color based representation of what's using up space and sorting by size. It even gives him the ability to move things to the trash from within the app.
There's a similar program on Windows called WinDirStat.
Cal followed Steve Gibson and Leo's advice to run as a limited user in Windows. But now he can't get access to documents and settings that are under the administrator account. Leo says that ownership of files is assigned according what user it is. If he's an administrator, he's "god," and can do anything with files. What he can do, then, is create a new admin account and then downgrade his existing account to a limited user. This will give him access to the documents he is missing.
Glen has several USB thumb drives with files on them. His computer hard drive died, so he replaced it. But now he can't write to the thumbdrives anymore. Leo says that's because technically, they're "owned by another." Windows sees that new account as a new user. He can take ownership of them, but it's not trivial. HowtoGeek has an explanation of how he can do this.
Syncing files between multiple computers in different locations has been a difficult task. Syncing software will often end up creating duplicates of files because it can't determine which file should take precedence over the others. It also might not delete files in other locations if you delete them in one place, and therefore it isn't "true sync." This is why the concept of the "cloud" took over, and it has solved many of these file dilemmas.
If you have old files saved in obscure formats, it can be difficult to find a program that will open or convert it. Even if you do manage to find a program that could recognize your files, it could very well cost you. Fortunately there's a free site that can point you in the right direction: OpenWith.org.
File syncing can be complicated, especially when multiple people are accessing the file, or if a file is being edited in two different locations separately. The computer or cloud service often won’t know what changes should be preserved in the official file, so it will create duplicates which can be messy. It’s also possible to lose changes when the file is synced, or a collaborator could delete something you want to get back. Google Drive is one cloud service that makes this easier to manage with ‘file versioning.’