George got a Samsung Galaxy phone and he's having issues with coverage in his area. Verizon sent him a FemToCell to create a cell site through the Internet, but he's still getting dropped calls. He went back to his flip phone and it works just fine. Leo says that pinpoints the problem -- it's the antenna on the Galaxy phone. He can get an antenna system, but the FemToCell is the best possible solution because it turns his cellphone into a VOiP phone.
Greg has an issue with weak Verizon cellphone reception in his area. He wants to know if a Femtocell is a good option to fix that. Leo says it is if he has Internet in his house. Every cell phone company offers them, and they act as a kind of cell phone tower in the home, routing phone calls through the internet. But it depends on how much they want to keep him as a customer. If he asks for a customer retention expert and respectfully explain the problem, they may even offer him one at no charge. But if they try and sell him one, hold out.
Jason wants to get a new Galaxy Note 4, but he doesn't want to lose his unlimited data plan. Leo says that AT&T is always looking for a reason to take unlimited data away from those who are left using it. And frankly, most people who have it don't use that much data and they're really paying for what they don't use. Either Jason could get a plan that would cover the data he uses, or he could go to T-Mobile and get unlimited. Most of their plans are unlimited, but would throttle his speeds after he reaches a certain limit.
Tiss is having trouble getting cell reception in her house. Leo says that a FemToCell or MicroCell will help. It's like a mini cell repeater site in the house that she would connect via her internet. She should call her wireless company and tell them she's returning the phone unless they give her one. They do sell them, but they might give it to her if she says she'll leave.