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Why's My TV Streaming Experiencing Buffering?

fast

Episode 1827

Matthew from Murietta, CA

Matt is having buffering issues when streaming on his TV. Leo says that buffering shouldn't happen that often. But if the packets arrive out of order, buffering occurs as the TV is waiting for the missing packets to put them in order. If it's dropping packets, users miss content. That's why a stream usually buffers 30 seconds ahead, just in case packets arrive out of order. Check out Fast.com to see if it is getting enough bandwidth. Also speedtest.net and the DSL reports speedtest.

How accurate are my ISPs download speeds?

Episode 1566

Rob from Cincinnati, OH

Rob wants to know how he can find out the more accurate speeds he's getting on his internet service. Leo says that when ISPs tell you speeds, it's usually under ideal conditions are are "peak speeds." Look for the phrase "as fast as." Then go to several internet speed testing sites like Netflix's Fast.com or SpeedTest.net. User several of them and get a good average. Also do it at different times. After 6pm is going to be different because people are watching Netflix.

Why don't I get the internet speed I was promised?

Ethernet Cable

Episode 1463

Johnny from Atlanta, GA

Johnny upgraded his Comcast internet bandwidth to gigabit service. But when he went to Fast.com to test it, it was only a 1/3 the promised speed. Is he getting ripped off? Leo says that Wi-Fi can slow down bandwidth a bit due to congestion. He should try hardwiring to his modem with ethernet and see if it speeds up. The age of his computer network card can also slow it down if it's older. He would need a gigabit network card to handle the throughput.

Why is my Roku buffering and rebooting?

Roku Ultra

Episode 1338

Mike from Tustin, CA

Mike recently "cut the cord" and streams only via Roku. Leo says that what's apparent is that cord cutting doesn't really save money. When you consider Netflix, Hulu, HBO Go, and Amazon Prime subscriptions, he's paying just as much, if not more. That's not the reason to cut the cord. The reason is to send a message that he's not going to take it anymore from the cable companies.