factory resets

How can I stop my Samsung Galaxy Note 2 from restarting?

Samsung Galaxy Note 2

Episode 1246

Sy from California

Sy has a Samsung Galaxy Note 2 that restarts a lot. Sometimes it even locks him out. Leo says that it's worth doing a factory reset to get rid of any corruption in the software. But more likely, it's hardware which is due to age.

Sy could also root it. He should check out XDA-Developers.com. He needs to search for the exact model phone as his, and he can learn how to root the phone. This will allow him to create a better recovery or ROM like Cyanogen Mod, which can give it new life.

Why does my iPad keep crashing?

Apple iPad Air 2

Episode 1220

Paul from Tarzana, CA

Paul bought an iPad Air 2 and it reboots itself, so he returned it and got a new one, and it's rebooting again. Sometimes the iPad can crash in the SpringBoard, which is called a ReSpring. But that's just Springboard reloading. If it's a hard crash, that could be a hardware issue. But since Paul replaced the tablet and his app is crashing, that points to a specific app problem. If it's video streaming, then that's an unrelated bandwidth issue. And if the crash persists after he removes the app, then he may need to do a factory restore to reset the tablet completely and reload the OS.