factory reset

How can I stop Siri from repeating itself when setting an alarm?

iPhone alarm

Episode 1355

George from Newport, CA

George has an issue with Siri repeating itself seven or eight times when he uses Siri to set alarms. Leo says he may want to try rebooting the iPhone. It should be rebooted every once in awhile to clear things out. He could also do a hard reset by pressing and holding the on/off button and the home button until the Apple logo appears. The worst case scenario is that he'll need to backup his iPhone and then do a DFU recovery (device firmware update).

Why is my tablet screen black?

Episode 1263

Deborah from Santa Monica, CA

Deborah got a new tablet when she renewed her contract with AT&T, but she's getting what's called a black screen of death where the screen isn't displaying anything. Leo says that what's probably happening is the screen brightness has been turned down to zero. Leo suggests a system reset. She should hold down the power button and then hold down the volume up button. That should get the tablet into a recovery mode. One she's in that recovery screen, she can do a complete factory reset.

Why is my phone making a binging noise?

HTC One M9

Episode 1228

Sharon from Bell, CA

Sharon's HTC One M9 is making an annoying "binging" sound with notifications. She turned off the notifications and it still makes it. Leo says to try the 'Do Not Disturb' setting to see if it still happens. It's possible it's a software glitch. She could fix it by doing a factory reset. But Sharon should backup her apps and contacts to her Google account first. It could also be a hardware issue, and in that case, her wireless provider should have to replace it.

How can I get email back on my iPhone 4s after an update?

Episode 1204

John from Los Angeles, CA

John upgraded his iPhone 4S to iOS 8.4 and now his email won't work. Leo says that the iPhone 4S is pretty long in the tooth these days, but since Apple is still offering it, they have to support it. This is why it's wise to be slow in upgrading older devices. But it should work since it installed.

Leo recommends backing up to iTunes completely, and then reset it. Others in the chatroom say they've had no issues with the iOS 8.4 update. So wiping the phone and starting over is a good way to fix the issues. Once John does that, he can restore his backup.

Why is my Acer Iconia tablet freezing up?

Acer Iconia Tablet

Episode 1173

Brent from Hamburg, PA

Brent has an Acer Iconia tablet and it's starting to freeze up when watching movies. Leo says if you can update it to the latest version of Android, that would be a good idea. Another idea would be to go into backup/reset settings and restore it to the original settings. Sometimes that helps with issues by starting from scratch. Just make sure you have enough space. Clear out the cache.