Facetime

Why can't my mom FaceTime me?

FaceTime

Episode 1682

Jim from Tuscon, AZ

Jim's mother in law has an iPad and they use it to Facetime to her with auto answering. But they've been having trouble connecting lately. It connects intermittently. One new feature of Find My iPhone/iPad is you can see the battery life. Leo suspects that it may be off the wifi network, and as such, your Facetime account wouldn't see it. But it also has LTE. If you can get a nurse to turn off the iPad and then turn it back on, that will reset all the network settings. You need to do that from time to time. Also, check that it has the latest updates.

The Internet Will Keep Us Connected During Social Distancing

Social Distancing

Episode 1678

With the Coronavirus outbreak prompting the government to encourage people to practice "social distancing," many companies are letting their employees work from home. Leo says we finally have the bandwidth speeds available to be able to do video conferencing and team applications that can work via telecommuting. Church's are encouraging parishioners to watch services online, and thanks to Google Hangouts, Apple's Facetime and other video chat apps, we can keep in touch with friends and family. So it couldn't be a better time to be facing this.

Is Google Recording our Duo Video Calls?

Duo

Episode 1582

Christie from Mission Viejo, CA

Christie wonders about Google Duo, the Google version of Facetime. Could Google be recording those? Rich says not likely. The video and audio are encrypted, so that would be difficult to do. However, the metadata is fair game. Who she called, how long she was on the call, where she is, etc. But the reality is, free services still cost "something", so it comes with the expectation that some monetization is going on to pay for it.

What's a good device to video conference with my mom?

Facebook Portal

Episode 1549

Steve from Palos Verdes, CA

Steve's elderly mother wants to keep in touch. What's a good device that he can get her so they can FaceTime or video conference that's really easy? Leo says that Facebook has a really good solution called Facebook Portal. It's really great and is a dedicated video device. Amazon also has one called the Amazon Echo Show. Google's is called the Google Home Hub, but it doesn't have a camera.

Why can't I FaceTime with my iPad?

Apple iPad

Episode 1441

Alice from California

Alice is having an issue with her iPad going crazy during FaceTime. Leo says that the iPad could be overheating. She gets crazy colors and the video goes bad. If she exits out of FaceTime, however, it works fine. Leo says it may not be Alice's iPad. It may be her daughter's iPad that's having a hardware issue. It sounds like her device has a defective camera. Alice should have her call someone else with FaceTime to see if she can replicate the issue. She can even do that herself just to be sure. Then she'll need to bring it into the Apple Store and have a genius take a look at it.

Why can't I use my FaceTime camera?

Apple iMac

Episode 1238

Blue from Vista, CA

Blue became an official Apple developer to test the prerelease software on his iMac of El Capitan. Then he did a clean install of El Capitan once it went live and now he's having issues with his FaceTime camera. He's reset the PRAM, done a full restore, the works. He even tried to kill the VCD Assistant, which worked briefly. Leo says that the Facetime camera may have been take over. Here's an Apple discussion thread on how to solve it.

What phone should I buy my mom?

Apple iPhone 6

Episode 1189

Alex from Sacramento, CA

Alex is trying to decide that smartphone to get his mother. He'd like to be able to video chat with her. Leo says that while he likes Android, the iPhone is really good because of FaceTime. What about battery life? Leo says he gets through the entire day with ease. But it really comes down to how good the signal is. If the phone is constantly looking for a signal, that can kill the phone in a half a day. But if he's in a good area, then the phone doesn't have to work as hard and that translates to hours more battery life.