Jim's Facebook account was suspended and they won't reverse it. He's now been banned. What can he do? Leo says not much. He's living on their platform and they make the rules. So if he violates their terms, they can lock him out with no recourse. But Jim says it's a mistake. Sadly though, there's nothing he can do about it. He could sneak back on. Leo says to try creating a new account and verified. What's the worst that can happen?
Rick posted a few pictures on Facebook, and he sees one picture with a caption he didn't add to it. How did that happen? It also seems to come from a group he isn't a member of, rather than from himself. Leo says that Facebook makes a group of your account automatically so you can share images. So that's probably the group he's seeing. You can also add filters or frames that can be added. It's possible it was added by accident. Check the picture and see what the privacy settings are. If it's public, you may want to change it to friends only.
John doesn't remember his username for Facebook. How can he recover his account? Or better yet, deactivate it completely? Leo says to check out DeleteFacebook.com. He can go to the Facebook login page and use the "I Forgot" option, and that will help John recover it. Then he can choose to delete it.
Carl's browser window in Facebook goes black and he gets a warning saying to expand his browser window. It happens in both browsers, even if he clicks on full screen icon. What gives? Leo says that the chatroom says that Facebook can cause that. They suggest using the fullscreen option within Facebook.
Joe got an email from Facebook saying his password has been changed. He changed it and turned on 2-factor authentication, but the password keeps getting changed back. Leo says that's a scary thought and he probably got bit by a phishing scam and that Facebook didn't send him an email at all. Leo says if it was legit, the first thing the hacker would do is change the email notification.
A new round of "Adpocalypse" is happening, as Unilever, Verizon, Coke and others are pulling advertising from Facebook and all other social media because the platforms aren't doing a good job of policing "hate speech."
Jason wants to know if the Facebook Portal is safe to use for Grandma keeping in touch with family. Leo says that the Portal is very easy to use and comes in three models. It's also really easy to make calls. You just say "call [name]," and it calls. It will also zoom in on the speaker and follow them as they move around. Great for talking to grandkids. And if everyone is on Facebook anyway, it's a great way to keep in touch.
Brian bought a bar and it has a Facebook page. The page says the business is closed, but he would like to delete the page. But he can't. Leo says that's because Brian isn't a member of Facebook and doesn't control that page. Leo says it may take some persistence, log into Facebook for Business and go to their help page, requesting to delete an expired business.
This week, documents were leaked from a former Cambridge Analytica employee that the company data-mined information from Facebook worldwide on an "industrial scale" to manipulate elections worldwide.