Facebook

How Can I Get My Facebook Account Unbanned?

Facebook

Episode 1745

Jim from Mission Viejo, CA

Jim's Facebook account was suspended and they won't reverse it. He's now been banned. What can he do? Leo says not much. He's living on their platform and they make the rules. So if he violates their terms, they can lock him out with no recourse. But Jim says it's a mistake. Sadly though, there's nothing he can do about it. He could sneak back on. Leo says to try creating a new account and verified. What's the worst that can happen?

Has my Facebook account been hacked?

Facebook

Episode 1740

Rick from Palm Springs, CA

Rick posted a few pictures on Facebook, and he sees one picture with a caption he didn't add to it. How did that happen? It also seems to come from a group he isn't a member of, rather than from himself. Leo says that Facebook makes a group of your account automatically so you can share images. So that's probably the group he's seeing. You can also add filters or frames that can be added. It's possible it was added by accident. Check the picture and see what the privacy settings are. If it's public, you may want to change it to friends only.

Why am I getting a message that my facecbook browser window is too small?

Episode 1726

Carl from Florida

Carl's browser window in Facebook goes black and he gets a warning saying to expand his browser window. It happens in both browsers, even if he clicks on full screen icon. What gives? Leo says that the chatroom says that Facebook can cause that. They suggest using the fullscreen option within Facebook. 

Why does Facebook keep allowing others to change my password?

Authy

Episode 1710

Joe from Glendale, CA

Joe got an email from Facebook saying his password has been changed. He changed it and turned on 2-factor authentication, but the password keeps getting changed back. Leo says that's a scary thought and he probably got bit by a phishing scam and that Facebook didn't send him an email at all. Leo says if it was legit, the first thing the hacker would do is change the email notification. 

Is the Facebook Portal good for keeping in touch with family?

Facebook Portal

Episode 1692

Jason from Henrico County, VA

Jason wants to know if the Facebook Portal is safe to use for Grandma keeping in touch with family. Leo says that the Portal is very easy to use and comes in three models. It's also really easy to make calls. You just say "call [name]," and it calls. It will also zoom in on the speaker and follow them as they move around. Great for talking to grandkids. And if everyone is on Facebook anyway, it's a great way to keep in touch. 

How can I get a business page deleted from Facebook?

Facebook

Episode 1682

Brian from Tulia,Texas

Brian bought a bar and it has a Facebook page. The page says the business is closed, but he would like to delete the page. But he can't. Leo says that's because Brian isn't a member of Facebook and doesn't control that page. Leo says it may take some persistence, log into Facebook for Business and go to their help page, requesting to delete an expired business.