Fred uses a Windows PC, and he's having trouble updating to the 1903 update. He had a similar problem a few years ago during the Anniversary edition. He just can't update it. Leo says he's heard several are having issues like that and it could be something unusual that is uncommon about his computer. It could be hardware related, but also quite likely a unique computer program that he has installed. Leo suggests unplugging any external USB peripherals like a printer or external hard drive, then try the update.
external USB drives
Mike is having issues with USB thumb drives he plugs into his computer. The computer won't mount it. Leo says that the flash drive is a cheap device and it can fail anytime in strange ways. Leo says that's a sign it's broken so just throw it away.
Jim is having problems with Windows recognizing his external USB drive. But his image catalog says his images are there. Leo says that many photo gallery apps keep a thumbnail for fast referral. So it could have the thumbnail, but not see the original image, if the drive is disconnected or lost. Leo also says that his external drive could be getting flakey. He should get a backup drive and make a copy of his photos. He should save them online, too. Three copies, on two formats, with one off-site. The good news is that hard drives are cheap now. He can get a 1 TB drive for under $100.