Eric's daughter dropped her laptop and now it won't read her external hard drive. Has she lost all her data? Leo says not necessarily. What he suspects is that the cable, or the connector in the enclosure is broken. The drive itself is probably just fine since they are engineered to disengage when dropped.
external hard drives
Art has a 3TB hard drive that he uses as a backup, but now he doesn't have access rights to the hard drive. Leo says that can happen if he moved from one Windows installation to another. What it sounds like is that Windows locked it because it thinks it's owned by a different account. Microsoft has a tech note on how to gain possession of files through an Administrator account. But if he's using a slide out hard drive, it can get locked, and that's a serious problem.
Fred got a MyCloud hard drive as a gift. Is that a good external hard drive? Leo says yes, but he should make sure he connects it via Ethernet to the computer. He can also use it as his cloud based hotspot.
If Fred just wants a large external hard drive, Leo recommends trading this MyCloud drive in for that instead. For the same price, he should be able to get twice the storage, and they'd be faster as well.
Louis has a first generation Mac Pro and he's thinking of getting a new Mac Mini instead. He has a few extra hard drives, and is wondering how he could use them as external storage. Should he get a Drobo? Leo says that Drobo's tend to be a bit pricey and overkill for the average person. It's for multiple drives for data redunancy.
Brandon is a teacher and he has an external hard drive that had the pin bent off of it in the enclosure. He moved it over to an identical drive enclosure and it can only be seen in the device manager, but it doesn't work.
Leo says it could be that the damage done to the connector has been done to the hard drive as well. Brandon should go to NewerTech.com and pick up the USB 3.0 Universal Drive adapter. It'll help him get everything off it.
Chris needs a good external hard drive. Which one is best? Leo says it really doesn't matter. They've all been acquired. Western Digital, Seagate, it's all the same. Hard drives are a commodity. So Chris should get the one with the best price and features. Leo buys Western Digital, for what it's worth.
Chris had a backup drive that suddenly stopped mounting to his computer. Leo says it could be a drive failure. It could also just be the enclosure that the drive is in. Circuitry can go bad.
If that didn't solve the issue, NewerTech makes a universal hard drive adapter which would allow him to take that drive and connect it to a Windows machine via USB. Then he should do a low level format.
Joe just got a new iMac and wants to know what external hard drive would be best use as a back up, USB 3.0 or Thunderbolt? Leo says that Thunderbolt drives are few and very expensive. He doesn't really need that. USB 3 is more than fast enough and very affordable. And they're formatted to be read on Mac and PC.
Jay is looking for an external hard drive that will go with a Mac. Leo says any external hard drive will work, so it doesn't matter. Will a portable drive last longer? Leo says no. It'll be a smaller drive, but the only difference will be that it would be powered by USB (bus powered). USB 3 would be ideal. It may be a bit slower, but that's about it. Leo says if it's for a desktop, then get an AC powered hard drive. They're faster and cheaper.
Ronald needs to back up his data, and is in the market for an external hard drive. First of all, Leo says he should look for a USB 3.0 drive instead of USB 2.0 because it's much faster.