Penny scanned her computer with Windows Defender in the hopes that the popups would stop in EDGE. But they haven't. She keeps getting a message that she has a trojan. Leo says it's likely a "phishing scam" where it attempts to get you to click on a link and get you to renew McAfee. Leo says there's likely an "add-on" in her settings that Penny needs to remove. Click on three dots in the upper right of EDGE, then settings-> More -> EDGE extensions. Then select REMOVE to any extension you don't want.
Kevin can't run Edge or Google Chrome on his PC. They won't open. Leo suggests launching in safe mode and see if it opens. If it does, then it could be a malicious extension. And Edge does import extensions from Chrome, so Leo suspects that that's where the culprit is. Here's an article on what to do if Chrome doesn't open.
Andrew is tired of seeing unreadable, grayed-out text on websites. Leo blames Wired Magazine for the trend, which started around the early 2000s. And it's even worse on mobile devices. But there are a few tips to work around it. Almost all browsers will allow you to create a custom style sheet to override the settings of a website. It was created for this very reason. But it isn't easy to do. Check out the StyleBot extension in Google Chrome.
Sam is getting an error in Google Chrome that says "oh snap, something went wrong." What gives? Leo says that something has gone wrong with the browser that's causing it to crash. It could be an extension that Sam recently installed that's causing the trouble. Leo adds that Sam duplicated the issue one another computer with no errors at all. He says that points to something installed in the extensions that are causing it. Look in the extensions and disable or remove any extensions unwanted. Then try again.
Mark's mother in law has failing eyesight and still wants to use her email. Is there a program for that? Leo says that Windows has a text to speech option. Look in the accessibility settings for it. But the easiest for Gmail is an extension for Gmail called READ ALOUD.
Dan upgraded to OS X Catalina last week, and he's starting to get a warning that Google will be able to read, delete and compose email in his account. Leo says that isn't from Google. He suspects that Dan may have an extension installed in Safari that's causing that, or that it could be a standard European GDPR warning message. But even if he approves it, he can revoke the permissions in settings. But first, look at extensions. Safari-Preferences-Extensions.
Brian has a series of VIVOTEK IP cameras. But he can't cast to Safari, Chrome or Firefox. EDGE and Explorer work though. Leo says that he may need to install an extension, and it may not be available. VIVOTEK may not have written plugins for it, or it may use a technology which other browsers don't support. Browsers have depreciated some of those plugin technologies lately. And chances are, they aren't secure.
From the chatroom, there is a way and here's a video on it - https://www.youtube.com/watch?v=JEPuhmPIzm4
David would like to expand his mesh router network to his shop outside. Leo says he can do it by putting an Orbi Satellite into his workshop, and just put his Orbi base station in the Window sill. But if his shop is 150' away, then he'll be out of range. Then he'll have to get an outdoor Orbi base station.
Alan has been having issues visiting a website on his computer, but his wife can do it on hers. Rich says that it could be that if Dave had installed a program recently, it could be interfering with his web browser. Another possibility is that Dave's Java isn't updated. He should try updating that. Also, Dave should turn off all of his browser extensions. If he can access the site after that, then he'll know that an extension is the culprit. To find out which extension is causing it, he can just go in and turn each extension on one by one until the site doesn't work again.
Doug's in laws are getting popups in Chrome using Facebook that malware is on their machine asking them to download something. Leo says that is a fishing scam trying to get them to download and install something. Leo suspects that there is a malicious extension in Chrome that is causing it. Leo suggests resetting Chrome to wipe out everything. They'll have to reinstall the extensions, but it's the only way to be sure. They should go to Settings and search for Reset. That'll make it go away.