Extended Warranties

How Can I Use My Microsoft Extended Warranty if Stores Are Closed?

Microsoft

Episode 1707

Bonnie from Los Angeles, CA

Bonnie isn't happy about Microsoft closing all stores because she bought the extended "Assure Plan." Leo says that Microsoft will provide the same services through Microsoft.com, but Bonnie says it doesn't allow her to see what's going on with the computer one on one. Leo says that by deciding to not reopen all 86 stores, Microsoft is taking a loss of a half-billion dollars. Leo says to contact Microsoft directly and demand a refund. They should definitely give Bonnie one.

Should I buy an extended warranty on my iPhone?

Episode 1013

Elena from St. George, Utah

Elena wants to know if she should buy and extended warranty on her iPhone. Leo says that the new Apple Care, called Apple Care Plus, is beneficial because it covers damage. It's $100 (with a $79 co-pay) and it covers two incidents. Leo says that often, Apple will replace a broken iPhone for $200. So an extended warranty is a profit center for Apple, and Leo nevers buys it. In the long run, it's just plain cheaper. If Elena's the type of person who has butter fingers, Apple Care can buy peace of mind.

Scott Wilkinson

Episode 983

Scott Wilkinson says that the average lifespan for a TV, whether due to failure or users just wanting the next best thing, is about 5 years. With the current pace in the development of the state of the art, people are moving on. Scott doesn't recommend extended warranties in general. Electronics are either going to fail right away, or after a long time. Leo says that extended warranties are a profit center.

Scott also says that because of decreasing profit margins, and losing market share to Korean electronics firm, Japanese companies like Sony are really struggling.