Barbara is having issues with her keyboard. Keys won't display or will stick and display multiple times. She replaced the keyboard on the laptop. But it didn't fix the problem. Dell says the next step is to replace the motherboard. But what happens to her software and data? Leo says that she can make an image backup of the hard drive, and then wipe the drive so that Dell can replace the motherboard. Leo says the good news is, that since it's under warranty, Barbara doesn't have to pay for it. It's the reason why Gold Service with in-house replacement is a good investment.
Bonnie isn't happy about Microsoft closing all stores because she bought the extended "Assure Plan." Leo says that Microsoft will provide the same services through Microsoft.com, but Bonnie says it doesn't allow her to see what's going on with the computer one on one. Leo says that by deciding to not reopen all 86 stores, Microsoft is taking a loss of a half-billion dollars. Leo says to contact Microsoft directly and demand a refund. They should definitely give Bonnie one.
Chuck learned recently that when you register your printer with Epson, they will double your warranty period. So that's a good tip for those looking to buy a printer.
(Disclaimer: Epson is a sponsor)
Debbie got an Asus Transformer notebook and she's wondering if she needs the extended warranty. Leo says that the Transformer is a great laptop, and the warranty is just an insurance plan. They are a profit generator for the company that sells them. Leo prefers to self insure.
Elena wants to know if she should buy and extended warranty on her iPhone. Leo says that the new Apple Care, called Apple Care Plus, is beneficial because it covers damage. It's $100 (with a $79 co-pay) and it covers two incidents. Leo says that often, Apple will replace a broken iPhone for $200. So an extended warranty is a profit center for Apple, and Leo nevers buys it. In the long run, it's just plain cheaper. If Elena's the type of person who has butter fingers, Apple Care can buy peace of mind.
Scott Wilkinson says that the average lifespan for a TV, whether due to failure or users just wanting the next best thing, is about 5 years. With the current pace in the development of the state of the art, people are moving on. Scott doesn't recommend extended warranties in general. Electronics are either going to fail right away, or after a long time. Leo says that extended warranties are a profit center.
Scott also says that because of decreasing profit margins, and losing market share to Korean electronics firm, Japanese companies like Sony are really struggling.