Julie has a Samsung Galaxy S3. Leo says the S3 was a great phone, but it won't get past Android 4, so she's missing out on some important security protections. Now she can't get her email on her phone. Leo says that since Julie had been using Hotmail, it has been replaced by Outlook Mail, and the settings Julie uses have probably been discontinued.
Ryan got a new Android phone from Alcatel recently, but it doesn't support notifications for his help messages through Exchange. It only notifies him for messages in his inbox. He tried Outlook and it didn't work. He had the same problem with Boomerang. Leo's used K-9, and if anything, that would be the one to get. Sadly, Google's app only works with Gmail, not Exchange.
Evan got an iPhone 6 and set up his Outlook account. However, the folders that he has set up appeared without the emails that were inside of them. Leo says that Outlook uses Exchange and it should get duplicated, but it could be stuck. He should try removing it and adding it again. It may also be that the older emails won't show up since the OS doesn't want to overwhelm the phone by downloading thousands of emails. There may be a setting in email that would allow him go to back and get the older email.
Kelsey is vision impaired and uses the accessibility settings in both iPhone and Windows 7. Leo says that Apple has done a great job on that in its iOS.
Kelsey is having trouble syncing Gmail with Exchange. Microsoft blames Google, but Google says that Microsoft doesn't even support exchange anymore. The chatroom offers this technote from Microsoft - http://windows.microsoft.com/en-us/windows-8/use-google-windows-8-rt.
Unfortunately, Microsoft Outlook will not sync contacts with Android phones, and in fact it doesn't even sync with Windows Phone 7 either. There are a few ways Rene can accomplish this goal, however.
- Microsoft Exchange Server
If Rene were using a Microsoft Exchange Server, then it would be possible. Most corporations use this, and with the Exchange Server it works fine.