email

Where are my emails in Gmail?

Gmail

Episode 1662

Ed from San Gabriel, CA

Ed has over 500 emails in Gmail and he can't find them. They just aren't there, but Gmail says they are there. Leo says that the default of Gmail is to archive, not delete. If you click on the MORE button on the left, you'll find a folder called ALL MAIL. Every email should appear there. If you don't see them there, they are gone. Also, check the archive.

Why Am I Getting a Popup in AOL Mail?

Verizon

Episode 1661

Sue from New York

Sue is on AOL and is having issues with "Guce." What is that? Leo says it's adware by AOL that seeks to bypass adblockers in her browser. Guce is owned by Verizon, which also owns AOL and they don't like users using ad blockers or reading emails without ads. So it will redirect her to Guce.advertising.com. But many consider it a browser hijack, which would turn it into malware.  Go into the browser settings under extensions and see if there's an adblocker installed. She can either turn off the ad blocker, white list Guce or better yet, GET OUT OF AOL! Leo recommends Gmail.

What is a Good Alternative to Gmail?

FastMail

Episode 1661

Jason from Henrico, Virginia

Jason would like to move his email away from GoDaddy, but he doesn't want to use Gmail. Any options? Leo says the nice thing about having his own domain, is that he can move it anywhere, and even to another registrar. Jason may need to jump through a few hoops, but it can be done. He can also go into the domain record and forward the email to another host. It's under the MX record. Leo recommends using a paid one, because it will not only give support, but they won't close the account out of anywhere. Should he run his own server? Leo says no. Don't do that. Its too much work.

How can I get my contacts into my new phone?

Samsung Galaxy Note 10

Episode 1643

Karen from San Pedro, CA

Karen had to get a new phone, but she didn't get her email contacts. What can be done? Rich says that since Karen had a Samsung Galaxy mobile device, all her contacts should be backed up to Google. But Karen had her email through AT&T, and if you go into AT&T's webmail interface, those contacts should be there and you can export them. But if there's nothing in the address book, then Karen has lost them all since she no longer has her contacts on her computer and tablet, she can export the contacts into a main file. Then you can import them to Google Contacts.

How can I encrypt my email?

GPG Tools

Episode 1639

Charles from Virginia Beach, VA

Charles wants to encrypt his email communications. How can he do that? Leo says that your email can go through dozens of servers before getting to the person you addressed it to. And everyone along the way can read it unless it's encrypted. It's more like a postcard, but without federal privacy protection. PGP (Pretty Good Protection) uses public-key cryptography, which has two different keys. One public, and one private. Only you can encrypt with the private key, while the public key is used to verify and open the email. You can give the public key to anyone.

How Can I Have Email Read Out Loud?

JAWS

Episode 1618

Mark from Farmington, New Mexico

Mark's mom has macular degeneration and can't read her email. What can she get to read her email for her? Leo says that Windows does have text to speech (TTS) built-in, so he can try that. Microsoft Outlook also has voice commands. Leo usually recommends contacting the local Foundation for the Blind. Maybe they can set her up with a JAWS screen reader. He could also try a web-based solution through an email provider. They may have accessibility features like using Google Text to Speech.

Do Not Download/Open Email Attachments

Do not open email attachments, as they are one of the most common causes of innocent computer users getting infected with malicious malware. Email attachments are "the kiss of death." Ask the sender to place the attachment in Dropbox, etc. or other safer alternatives. Furthermore, Mac and Windows 10 users can open PDF files by themselves, so no need to download and install additional software like Adobe Reader. There are too many vulnerabilities these days regarding email attachments and outdated Adobe software.