email

Why Can't I Log Into My SBC Email Account?

SBC

Episode 1813

Cheryl from California

Cheryl is having trouble logging into her SBC email. Leo says that Cheryl has a "legacy email," with SBCGlobal, which was sold to AT&T and then outsourced to Yahoo. As such, Leo just thinks that the SBC log-in has expired and is no longer working. So Cheryl will likely have to transition to ATT.net for all her email needs if she wants to stick with that company. Try going to AT&T's web portal and try signing in with the same credentials.

Why Am I Missing Some of My Email?

Hover

Episode 1811

Rich from Tuscon, AZ

Rich has two domains registered at Hover. One personal and one business. He then uses it with Gmail and his Apple Mail client. But recently, several emails have been lost in transit. Some are personal, some are business. Leo says that there are "black holes" in the system, due to spam filtering. It's possible that is what is happening between Gmail and Hover. If the carrier judges that the sending IP address may be a spammer, then the email will simply vanish. Or it could be intercepted by the spam filters. Gmail is very aggressive about fraudulent emails.

Why Can't I Get My Yahoo Email in Windows?

Yahoo

Episode 1806

Karen from San Pedro, CA

Karen has a Windows 10 computer that gives her a message saying her settings are out of date. Leo says Windows won't send that message to her. But her mail program would. And since her mail has disappeared, then it may be that since Verizon is selling Yahoo, AT&T is telling Karen to update her settings. She will want to go into the mail program and delete the account. It won't delete the mail, just the portal to get it. Then Karen will have to re-add it using her login and password. The credentials Karen used to use won't work anymore. Use mail.yahoo.com moving forward.

How Can I Set Up My Comcast Email in Outlook?

Outlook

Episode 1805

Richard from Grand Rapids, MI

Richard recently checked his Outlook/Comcast email and it's now requiring a new user name and password. He hasn't input it in a long time and can't remember it. Leo says that it should be the same password as logging into Richard's Comcast account to get his webmail. Outlook can lose its settings from time to time, especially after being updated. So it may be that Richard just has to re-input the Comcast user name and password. But he may also need to input the mail settings.

How Do I Change From AOL to Another Email Provider?

Fastmail

Episode 1803

Carmen from Victorville, CA

Carmen is concerned that Verizon sold its AOL service. How will that affect her, and could she take her AOL email to another provider? Leo says that rather than tying herself to an ISP email provider, use Gmail or a separate provider. Gmail is free, and you can transfer your email over to it, even forward your AOL service. Leo likes to use FastMail, a paid service that has all those features and more. 

How Much Should I Pay for a Domain Name?

Google Domains

Episode 1797

Steve from Beaumont, CA

Steve wants to register his grandkids' names as a domain. But how expensive is it really? GoDaddy charges a lot. Leo says that there are various registrars out there, and the price isn't fixed. So if GoDaddy is too expensive (and they'll also try and upsell you with hosting and other features), then go to another registrar. Leo recommends Google Domains. They're probably the most affordable out there. About $10 a year. It shouldn't be more than that. Another good registrar is Hover.

How Can I Get Back Into My Gmail Account?

Gmail

Episode 1795

Sam from Los Angeles, CA

Sam's computer was recently stolen with a screenplay that he had been working on. He had a backup on his email, but he can't get into his email. He logs in, but he gets an incorrect password error. Leo says that the people who stole Sam's computer may have reset his Gmail password. Leo says to check out the Gmail Recovery page to take steps to get your email account back under your control.

How Can I Get Email on My iPhone?

Outlook

Episode 1794

Vivian from Riverside, CA

Vivan can't seem to figure out how to get her Outlook email on her iPhone. Leo says first go to outlook.com and log in to see if she can get mail there. Once that's verified, then she should be able to go into the iPhone's mail settings and input all the login information into the mail app settings.

Settings->Mail->Accounts->Add Account. Then select the Outlook.com option and input all your login information. Then she will be able to log into the mail app and get the mail.

Why Can't I Get My Gmail With Outlook?

Gmail

Episode 1786

Thomas from Tustin, California

Thomas is having trouble getting an email from Gmail through Outlook. Leo says he will have to be sure that IMAP is turned on in the Outlook settings. Here's a technote on what to do - https://support.google.com/mail/answer/7126229?hl=en. Leo also recommends going with FastMail. He'll have to pay for it, but it has additional features that make it worth the money.