email

How do I set up my Helm email server?

Helm

Episode 1565

Neil from Phoenix, AZ

Neil bought a Helm email server on Leo's advice. He also bought a domain through Hover to use with it. This is a home email service, and the idea is that you put your email on a server that runs in your own house instead of trusting a service like Google to handle it. Neil is wondering how to back the device up. Leo says one of the things he gets for $99 per year is that Helm backs it up over the internet. What's cool is that the contents of the email on the local server is encrypted with a key that only Neil has access to. Helm even provides a secure USB key to decrypt the backups.

How can I use less space on iCloud?

Apple iCloud

Episode 1564

Tony from Lynnwood, PA

Tony has used up 4.9GB of his iCloud storage and he doesn't know how he's used all that. Leo says it's likely his phone backup. He can go to iCloud.com and login and see what's there. Chances are, if it isn't a phone backup, then it's likely all of his photos, which get automatically uploaded to the cloud. But he's wondering why it saves all his text messages and deleted email. Leo says he can probably change the mail settings to use less space. He should look in his email settings and choose things like "don't save attachments", etc.

What's the advantage of using a paid email service instead of Gmail?

Email

Episode 1557

Manny from Vero Beach, FL

Manny wants to know if there's an advantage to having a paid email service vs. a free service like Gmail. Leo says that if he's not paying for it, they're making money off him somehow. That's what pays the bills. He can pay for Google's business email service, called GSuite. That would give him support. Free email is paid for by ads put on the page, and it mines data from email electronically, to focus those ads to what he spends the most time on.

Where is my email?

Email

Episode 1547

Kathy from Maryland

Kathy is blind and Comcast changed her email settings. She had a friend come over and reconfigure it for her, but there's still errors happening. Leo says that Comcast isn't really supporting POP3 access anymore. They allow it, but they prefer she'd use IMAP. So if her friend set it for POP3, have him come back over and change it to IMAP. One way to check is to use her browser. She can also verify if her email is there. If it is, then she'll know it's IMAP. If they aren't, it's POP.

What are my alternatives to Thunderbird for email?

Email

Episode 1533

Ron from Newport, PA

Ron is having issues with Thunderbird after a recent security change that is causing him issues. Leo says that Thunderbird has largely been abandoned by developers, who are simply not keeping it up. He may want to check his IMAP and SMTP addresses to make sure they are configured correctly. He should double check how to properly log into it, and what port he'll need to use. His ISP can help him with that.