Brad says that his company email looks to be compromised. Leo says it's more likely his email address has been "spoofed" by spammers, and it's really easy to falsify or spoof a reply email address. Sooner or later, they will move on to a new random return address. That's why everyone gets spam and even bounced back emails that don't work. So it's unlikely Brad's email address has been compromised, just spoofed.
Mike has a friend who's email got hacked and redirected to a Gmail account he didn't control. They were, however, able to get it back. Leo says to make sure 2-factor authentication is turned on as well. Then go to every account associated with that email and not only turn on 2FA but change the passwords.
Ben has a twelve-year-old Mac that runs Entourage for his email client with AOL. But it has stopped working. Then it started working again a month later on its own, then stopped receiving mail a month later. Leo suspects that AOL may be the culprit. But also, Entourage hasn't been updated in years because it was discontinued by Microsoft in favor of Outlook. But Leo doesn't like that option either because both store email in one giant file, forcing Ben to rebuild it when it gets corrupted. It's a terrible way to do email.
Joe has a 2009 iMac with a bunch of emails on it, dating back to 2003. He wants to know how to open them in another email program, along with the contacts as well? Leo says it varies according to the email program you use. Leo says that since Apple Mail exports to MBox, you can open that format into just about any other email client. You can even open them in a text editor to see what's in it. Apple Mail will import them easily, and Thunderbird should be able to as well. Leo also recommends using SuperDuper to back them up.
Doug has three different Windows 10 computers, but programs operating differently on all three. Incredimail has gone away, and so he tried Mozilla Thunderbird. Leo says that it probably has to do with how each computer was set up, which prompted POP3 instead of IMAP. You'll need to uninstall Thunderbird and reinstall. You have to use an IMAP server and port. What Leo suggests exporting the profile on the right Thunderbird computer, and import it into the other two.
Most of the malware and ransomware that comes through the internet and onto our systems is thanks to email attachments. If you see an "invoice" with an artificially rushed, demanding tone from a powerful figure (such as your work boss) and they've attached a "PDF", be very skeptical and do not open it. The same goes for links, since they can take you to a very shady site. Make sure to update your computer with security patches to prevent infection from background exploit kits across the web.
Ed has over 500 emails in Gmail and he can't find them. They just aren't there, but Gmail says they are there. Leo says that the default of Gmail is to archive, not delete. If you click on the MORE button on the left, you'll find a folder called ALL MAIL. Every email should appear there. If you don't see them there, they are gone. Also, check the archive.
Sue is on AOL and is having issues with "Guce." What is that? Leo says it's adware by AOL that seeks to bypass adblockers in her browser. Guce is owned by Verizon, which also owns AOL and they don't like users using ad blockers or reading emails without ads. So it will redirect her to Guce.advertising.com. But many consider it a browser hijack, which would turn it into malware. Go into the browser settings under extensions and see if there's an adblocker installed. She can either turn off the ad blocker, white list Guce or better yet, GET OUT OF AOL! Leo recommends Gmail.
Jason would like to move his email away from GoDaddy, but he doesn't want to use Gmail. Any options? Leo says the nice thing about having his own domain, is that he can move it anywhere, and even to another registrar. Jason may need to jump through a few hoops, but it can be done. He can also go into the domain record and forward the email to another host. It's under the MX record. Leo recommends using a paid one, because it will not only give support, but they won't close the account out of anywhere. Should he run his own server? Leo says no. Don't do that. Its too much work.
Karen had to get a new phone, but she didn't get her email contacts. What can be done? Rich says that since Karen had a Samsung Galaxy mobile device, all her contacts should be backed up to Google. But Karen had her email through AT&T, and if you go into AT&T's webmail interface, those contacts should be there and you can export them. But if there's nothing in the address book, then Karen has lost them all since she no longer has her contacts on her computer and tablet, she can export the contacts into a main file. Then you can import them to Google Contacts.