Roz is having issues with her internet service. She uses DSL Extreme through AT&T, and the service has been down for two months. Leo says that DSL is reliant on the phone lines put in by the phone company decades ago. AT&T claims the internet lines are down, but Leo says they use the same phone lines as the phone service. So that's nonsense.
Ed is looking to cut the cable and is looking for options for the internet. DSLReports.com is where he can go to see what's available in the area. Leo recommends checking out AT&T U-Verse. They use fiber and it's very fast. Avoid Satellite. The latency and bandwidth caps are too great. Sadly, cable has no competition due to being granted a regional monopoly. But he can go with fiber or even wireless. DSL may be an option, but it gets slower the farther he is away from the central office.
Grover isn't happy with his internet service through his cable provider. What are his options? Leo says that bandwidth is shared in the neighborhood. If he lives in an older neighborhood, the internet may be slower because there isn't enough bandwidth to go around. Newer neighborhoods may have laid down more cable and as such, faster internet. Leo recommends going to DSLReports.com and entering the zip code. This will tell not only what is available in the neighborhood, but reviews from neighbors will also show.
Darren is tired of his terrible internet service. He wants to make a change. But he doesn't know where to look. Leo says to check out DSLReports.com. It'll give a list of carriers in the area and also offer reviews.
Tom works at home, using remote desktop with his clients. He's going to be moving to a rural area and he needs high speed internet. What can he do? Leo says that rural areas are a challenge for high speed internet because there's simply not a lot of people in an area to justify the cost of laying down the wire. Tom should check out DSLReports.com to find out what's available in the area he's going. Another site to check out is broadbandnow.com.
Walter has three iPads and using Speedtest, two are always slower than the third. Leo recommends using DSLReports.com. It runs through the browser and it will give him a better result. Why the iPads are different with speed tests is anyone's guess. It could be age of the iPad, consistency of the test, etc.
Richard is in Omaha for awhile and wants to know the best cell service for the area. Leo says not to rely on the cell service coverage map. Often times their coverage is "exaggerated." Leo advises talking to friends, neighbors and co-workers to see what they're using and if they like it. Once he decides on a service, he may want to ask if they have a policy that allows him to cancel the service within the first few weeks if he's unhappy with the service. He should check out DSLReports.com as well.