Ron got a notice that DSL Extreme is canceling his internet service in November. They're offering him a service that is more expensive and requires him to subscribe to their internet service. He's currently using DSLExtreme. Leo says that AT&T has to provide DSL Extreme broadband service and it sounds like DSLExtreme is signing off. But Leo says the good news is that there are other options out there, including Starlink. Google Fiber. And others. Check out DSLReports.com for choices in the area.
Dennis ported his home phone over to VOIP service with DSL Extreme. Now that he got a fresh credit card, they can't bill him. So his phone service is now canceled. Leo says that when he gets a new card, it has a different number on the back, and he needs to advise them of the new number. But DSL Extreme is no longer in business!. Leo says that SONIC is the best ISP in the nation and it'll be worth moving to.
Julian wants to upgrade his internet with fiber. Does it work like Cable or DSL?
Leo says it's more like DSL. But it's likely that they are piggybacking on AT&Ts fiber. Leo says that DSL Extreme is a great service and if they're moving into Fiber, it'll be a good move. He won't be burdened by sharing bandwidth like with cable, either. It's actually better than DSL because it has better range from the central office. Leo also suspects that the Fiber doesn't go straight to his house, but to a head end that then transfers it to copper. That's not going to be as fast.
Gina tried to change her Windows account to a limited user, but now she has no internet connection. What happened? Leo says that sometimes a program won't operate properly unless it runs as an administrator. So that may cause the issue connecting to the Internet. She also has DSLExtreme and it may be that downgrading may have broken her connection to them. Leo says she should double check her connections as well. But at this point, Leo advises contacting DSLExtreme to ask them for help.
Mary has Earthlink and for the last three days, they've been down in L.A. Leo says that's terrible! She wants to know if they've been bit by heartbleed. Leo says it's probably more serious than that. Heartbleed can be fixed with a simple server upgrade, but this sounds like a cascading failure where fixing one thing impacts more things. Leo thinks it's time to get a new ISP. DSLExtreme is good. Leo advises asking them to move Mary and request an estimate of how long it will take, because it could take several days or even weeks to make that switch.