Doug moved into a different building in his apartment complex. Now he can't use DSL Extreme because they don't have the wires installed. He's angry that DSL Extreme charged him a cancellation fee. Leo says to be fair, it wasn't DSL Extreme's fault. It's the apartment complex. If he's nice and talk to either tech support or a manager and explain the issue, they may take help him. It's important to understand that this isn't their fault, though.
James wants to know if DSL Exteme's router will work with XBox Live. Leo says that it will work with all internet services. XBox Live configures the router to use Universal Plug n Play, and that's a security issue. So he'll want to use port forwarding to get around that and keep UPnP disabled. There may be a bit of latency, but DSL has less latency than a cable provider.
(Disclaimer: DSL Extreme is a sponsor).
Doug would like to dump his AT&T phone line, but keep his DSL Extreme broadband connection. Can he do that? Leo says yes, it's called "dry loop DSL." AT&T has to allow it by law. He'll have to get DSL Extreme to fight for him on it because AT&T will do everything they can to make it difficult for him to keep it.
Leo says to first make sure all the filters are installed. If that isn't the issue, then it may be the wiring in the house. The lines could have noise. The phone companies hate DSL Extreme because they are forced to work with them. So they'll likely blame DSL Extreme, even if it's actually the phone company's fault. If it's anything outside the house, it's AT&Ts problem and by law, they have to fix it.