DSL Extreme

Why did AT&T stop giving me access to DSL Extreme?

Fiber

Episode 1471

Jane from Oceanside, CA

Jane had DSL Extreme, but she says that AT&T won't allow it over the phone lines anymore. Leo says there's something going on with her particular neighborhood. She's still getting phone service, though. Jane says that AT&T isn't offering DSL either, but they're trying to push UVerse. Leo says that AT&T has decided to eliminate copper in her neighborhood and start using fiber. Fiber is glass and works better than copper.

What happened to my DSL Extreme internet?

Episode 1470

Jane from Oceanside

Jane had DSLExtreme and she recently lost access to it. She says that DSLExtreme wants to come into her home and install fiber. Is that a good idea? Leo says it will be a bit more expensive. One possibility is that AT&T may be up to something. THey could be cutting the copper in your neighborhood, which is a bad business practice. AT&T is cutting the copper in your neighborhood and trying to get you to sign up for uVerse, which uses fiber optics. It's just like cable, only faster.

What are my options for canceling my ISP?

Episode 1423

Gloria from North Hollywood, CA

Gloria wants to get rid of her ISP and change her email. Leo says if she's going to get rid of her ISP and its email, Leo recommends going with Gmail first and setting it up to get the email off her old email account. Her ISP is DSL Extreme. Leo says that DSL Extreme is a good provider, but if she's having issues, it may not be their fault. It may be the carrier that DSL Extreme is piggy backing on, which is usually AT&T. They have to allow them to carry it, but they don't really want to share. So they make it difficult.

What speed internet should I get?

Episode 1274

Margaret from Burbank, CA

Margaret wants to get on the internet, but she's on a tight budget. Leo says that Margaret already has a cable subscription, so she could get a deal through them. She should ask what their cheapest package is, then shop around. DSL will be slower than cable. And the upload/download speeds they boast will be ideal max conditions. For standard email and surfing with little streaming, she should be fine with 1.5 Mbps up.

Why is my DSL service so bad?

Episode 1244

Jim from Orange County, CA

Jim is learning that having business service is way more expensive than consumer grade service. Leo says that's crazy but all too often true. Jim also says that the DSL in his building is terrible. Leo says DSL often has issues being too far away from the central hub switch, which can slow it down and affect the consistency of the service. The closer you are the faster and better it will be. Going with a third party service like DSL Extreme can be handy because they fight to give you better service.

Can I bond two DSL lines into one and make it faster?

Episode 1052

Sam from Victorville, CA

Sam can get DSL from Verizon, but he's so far away, he can't get it very fast. So he went with DSLExtreme, which is half the price. Can he get another line and then multiplex it for more speed?

Leo says he can, and there's a product called Fusion that will do exactly this. It's dual ADSL2 lines. The problem is that he's so far away from the network hub, and DSL degrades rapidly over distance. Bonded ADSL will work, and he should ask DSL Extreme if they have Fusion in his neighborhood.

(Disclaimer: DSL Extreme is a sponsor).

How can I get DSL without phone service?

Ethernet cable

Episode 1051

Lynn from Fountain Valley, CA

Lynn would like to get DSL without phone service. Leo says that's called "Dry loop" DSL and Verizon has been thought to offer it. But he's heard that they haven't. Leo advises to go with DSL Extreme and see if they can get it for him. The FCC has required that access be there, but the phone companies don't like it and do everything to make it frustrating, including cutting the copper.

How can I get DSL without a phone number?

Episode 1033

Barry from Sierra Madre, CA

Barry would like to get DSL Extreme without having to pay for a Verizon phone number. Leo says that's called "Dry Loop DSL" and the carrier should to offer it, according to the FCC. But the phone companies do make it very difficult to get because there's no money to be made from it. Leo says that DSLExtreme will fight for him to get connected. From the chatroom, AT&T offers Dry Loop. So if he has AT&T it in the area, that may be the option.

(Disclaimer: DSL Extreme is a sponsor).