Chip has a failed hard drive and doesn't really want to spend over $500 to repair it. Is there a way to do it himself? Leo says that a hard drive dying can mean a lot of things. It could be a hardware failure or it could be a software failure. It could be a corrupt sector on the boot record. Software failures are easy to fix and inexpensive. Hardware failures will cost a lot. Drivesavers charge a lot because they have a clean room with all the parts, and can replace bad parts and recover the data.
Gretchen's external hard drive has crashed, and she lost all of her data. What can she do? Leo says that she could use a service like DriveSavers to repair it, but it's not cheap. If anyone can do it, though, they can. But if they can't, it's lost. That's why Leo pushes backup. Three versions of the files, on two different formats, with one off site.
Victor bought a Droid Turbo and took a lot of pictures and videos of a graduation ceremony. But after a couple days, Victor wasn't able to get the phone to turn on. Only half of his photos and videos got up to the cloud. How can he get the rest off the phone?
Leo says that DriveSavers can do it, but it won't be cheap. It also depends on the failure. If the OS failed, then the data should still be there.
Roger was moving his laptop and it fell over. Leo says that if the laptop didn't fall from such a high height, it's unlikely that he physically damaged the hard drive. More likely, the data was spewn across the drive when it rapidly disconnected, leaving it unable to boot. But that could be fixed. If something jarred loose like the circuit board, then there could be hardware damage. Getting the data off it could be expensive -- it could be thousands of dollars.
Eric has a RAID 5 server that has had two drives fail and he needs some data recovery services. Leo says he doesn't know if data recovery is even possible if more than one disc dies. If a large enough chunk of data was lost, there's just no way to get it back. But it will largely depend on how it failed. A controller could've gone bad, and that could be an easy fix and the data could still be there. This is why one backup isn't much of a backup.