drivers

Why does my USB headset stop working?

Episode 1296

Alan from Louisville, KY

Alan has a problem where Windows 10 doesn't see his Plantronics usb headset. Saying the driver is corrupted. Leo says that there probably isn't a dedicated Plantronics driver for it, instead relying on the standard Windows USB audio driver. But it seems unlikely that the USB audio driver is corrupted. But it is Microsoft, so it may just be a matter of reinstalling the drivers. Leo also says that booting into Linux and testing it was a brilliant troubleshooting idea. The other idea is that it could just be a Windows 10 incompatibility.

Why can't I get on the internet?

Episode 1270

Harry from Akron, OH

Harry is reinstalling the Windows Vista OS on a friend's computer and now it's connected to "an unidentified" router with a local access only. He can't get online. Leo advises connecting via hardwire. If that works, then it's a setting that's not allowing it to get online. A driver may need to be downloaded as well. Getting the motherboard drivers from the manufacturer could solve it.

Why doesn't Dell support Windows 10 on my laptop?

Microsoft Windows 10 Start Menu

Episode 1270

Richard from Del Rey Beach, FL

Richard has a Dell computer and he upgraded to Windows 10. It didn't work too well, though. It turned out that Dell doesn't support Windows 10 on his computer even though it qualifies. He downgraded back to Windows 7. Leo says that there's some hardware on the laptop that they think doesn't have a Windows 10 driver. But if Microsoft says it's ok, it should be ok. Leo recommends trying it again. Leo says that Microsoft is out of control in trying to get people to upgrade to Windows 10, though. They've even added it to the recommended updates portion of Windows update.

Can I upgrade to Windows 10 in Boot Camp?

Microsoft Windows 10 update

Episode 1266

Bruce from Hunting Beach, CA

Bruce has a 2012 MacBook Air bootcamped to start up with Windows 7. He keeps getting asked to upgrade. Leo says it is a free upgrade until July 29th. Will he have any problems doing it with BootCamp? Will he need new drivers? Apple has created drivers for Windows 10. What about registering it? Leo says that your computer is entitled to it and when you upgrade, it should just install and activate. Apple Support has an article - https://support.apple.com/en-us/HT204990

Will upgrading to Windows 10 break my printer?

Microsoft Windows 10 upgrade

Episode 1260

Glenda from Aliso Viejo, CA

Glenda is concerned about upgrading to Windows 10 because when she upgraded from Vista to Windows 8, she lost the capability to print to her older printer and had to buy a new one. Leo says that upgrading to Windows 10 from Windows 8 won't break anything like it did from Vista to Windows 8. It's a more subtle jump.

How long will it take to upgrade? Leo says it depends on her bandwidth, but it shouldn't take longer than an hour.

Why does my webcam crash?

Episode 1260

Brennan from Dallas, TX

Brennan has Windows 10, but his webcam app is crashing. Leo has a hunch that there's a driver issue, and that going to the manufacturer website and updating all the drivers would solve it.

Leo also says to try another program that can use the camera to see if it works. If it doesn't, then it's definitely the camera driver. If it doesn't crash, then it's the camera app that's causing the problem.

Why won't my computer turn off?

Episode 1258

David from Venice Beach, CA

David is having trouble with a Windows 10 computer he built that won't shut down or go to sleep. Leo says he has a Skylake laptop that has the same problem. He has a hunch that there's a power management bug in Windows 10 that has to do with drivers. It's likely that the motherboard drivers aren't handling Windows 10 power management like they should. One hopes that they will fix it quickly, but Microsoft hasn't been able to solve it so far. They're calling it a "difficult computer science problem," and it has to do with even Microsoft's own hardware.

Why can't I two-finger scroll on my new Asus laptop?

Episode 1256

Naomi from Denver, CO

Naomi has Windows 10 installed on her Asus laptop, and she cannot two-finger scroll on the trackpad with it. Is this a Windows 10 problem? Leo says he can two-finger scroll on his Windows 10 laptop. But Naomi says everyone on the internet is complaining about this. Leo says that's a driver issue with the hardware she has. With a new operating system like Windows 10, there's going to be mismatches between the hardware and software. Naomi will just need to find the proper driver for it.

Why did my laptop keyboard stop working after upgrading to Windows 10?

Episode 1253

Mark from Brooklyn, ON

Mark has a teenage daughter who has a Windows 8 laptop she bought two years ago. They upgraded to WIndows 10, and now they're having issues with the laptop's keyboard and trackpad. They tried reinstalling the OS, but that didn't work. It does work with an external keyboard. Leo says that indicates a hardware failure, not the result of upgrading to Windows. Leo says that Mark can look in the Device Manager and see if there's any red X's by the trackpad and keyboard. It could just be a bad driver, but then again, they reinstalled the OS and the problem persists. So it has to be hardware.

Why am I getting driver warnings?

Episode 1251

Rene from Long Beach, CA

Rene's hard drive was about to crash so she bought a new hard drive and reinstalled Windows. It's been updating, but today she's missing drivers and getting unknown device errors. She googled the driver error and Leo stopped her right there and said that Googling drivers is a dangerous thing to do because she could get a nefarious hacked driver. He recommends always going directly to the manufacturer for the latest drivers. Rene can go to Dell and look at the specific machine. Each one has a device number. She may be missing drivers from extra USB peripheral devices.