drivers

How Can I Install a Driver That Windows Won't Let Me Install?

Windows

Episode 1825

Daniel from Fresno, CA

Daniel is nearly blind and he recently had to get a new computer monitor. He connected it via VGA, but he's getting strange color bars across the picture. He switched to HDMI and gets no signal. Leo suggests updating the video drivers. If he has trouble installing the drivers, reboot in safe mode and install them. Here's also how to force a driver install.

Why Does My Display Get Pixelated?

TCL

Episode 1819

Joanne from Clairmont, CA

Joanne uses a TCL TV as her PC monitor. But now it's starting to look really pixelated. What gives? Leo says that the TV settings are confusing the computer and she's getting a lower resolution. This is a handshake issue with the HDMI connection. It's one of the reasons why Leo doesn't recommend using a TV as a monitor. Try a different HDMI port first. Or a different cable. The cable could be worn out.  Both are easy things to check first. She can also try CTRL-SHIFT-WINDOWS KEY-B, which will reset the display screen video driver.

Why Did Windows 11 Break My USB Connections?

Surface Pro 7

Episode 1818

Darryl from Loveland, CO

Darryl is a developer, and he has many devices that rely on USB in Windows. But when he tries using them on Surface Pro and Windows 11,  they've stopped working due to the latest Windows update. Leo says it could be an out-of-date driver, but remember that Windows 11 is in Beta and it's likely just a bug. Report it to Microsoft through their bug reporting tool. What he could try is to reboot in safe mode, then remove the drivers manually. Then remove all the files, and reboot. Then reinstall the new drivers. He should be fine then.

How Do I Get My Sound Back After a Windows Update?

Windows

Episode 1816

Carl from Tustin, CA

Carl recently updated to Windows 21H11, and it killed his sound. Leo says that there is a known issue with sound problems on the latest Windows update. If you delete the sound driver, reboot the machine, then reinstall the driver, that may solve the problem. Here's a link on HowtoFixWindows.com that could solve it. It has about 20 things to try.

Why Can't I Connect My Audio Gear in Pro Tools?

Pro Tools

Episode 1802

Ken from Temecula, CA

Ken is using Windows and wants to connect some audio hardware to do some audio recording. But he's having trouble connecting via ASIO. It just hisses. He uses Reaper and Pro Tools. Leo isn't surprised that Pro Tools doesn't work with it. It's rather old. Reaper can handle it, so it isn't a limitation of Windows. So it must be that Pro Tools doesn't support ASIO. But it may support the native drivers instead.  

Why Can't I Use My Mouse With My Mac?

Logitech MX Master 3 Mouse

Episode 1799

Andrew from Ventura, CA

Andrew discovered that Echo has a whisper mode, which is very peaceful at night. Leo says that they added that feature about a year ago. Andrew would also like a dark mode so that Echo is easier to use at night.  Andrew also has a Logitech MX Master 3 mouse, but he can't find a driver for it with his older Mac. Leo says that there's both a Windows and a Mac model, so Andrew may have gotten a Windows version, and the driver is expecting the Mac version. Check out the Steer Mouse Utility from PlentyCom

How Can I Get My Printer to Work Again, After Updating Windows?

Windows

Episode 1779

Martha from Joshua Tree, CA

The latest March Windows update has killed her Kyocera printer. Microsoft says that her manufacturer needs to update their drivers, while Kyocera says that Microsoft needs to make it. Leo says that Martha is caught in the middle. Microsoft says that they are working on a fix, though, so hopefully, they will have it soon. Until then, there's a workaround.

Why Can't My New Mouse Work With My Old Mac?

2007 iMac

Episode 1777

Andrew from Moorpark, CA

Robert is annoyed with modern web design. It's so hard to read. Leo says that web design is done by 20/30-year-olds these days, and black text on a white background has grown out of fashion. But you can press CMD-SHIFT and + or - to make the text larger. And it will remember. All browsers also allow you to apply a set format to a modern webpage. It's called Custom CSS. Check your browser settings. 

Why's My Dual-Boot PC so Slow Online?

Device Manager

Episode 1776

Nathan from Cleveland, Ohio

Nathan recently created a dual boot PC using Windows and Majaro Linux. But now his bandwidth speed on that PC is really slow compared to his other devices. Leo says that if the slowdown is evident on both Linux and Windows, then that points to a potential hardware issue. Leo recommends to boot into Windows and go into the Device Manager to make sure the PC is using the proper drivers. They should be by Intel. He can also do a Linux LSHW (list hardware) command, or LSPCI command which will show what ethernet and Internet commands are being used.