drivers

Why Can't I Connect My Audio Gear in Pro Tools?

Pro Tools

Episode 1802

Ken from Temecula, CA

Ken is using Windows and wants to connect some audio hardware to do some audio recording. But he's having trouble connecting via ASIO. It just hisses. He uses Reaper and Pro Tools. Leo isn't surprised that Pro Tools doesn't work with it. It's rather old. Reaper can handle it, so it isn't a limitation of Windows. So it must be that Pro Tools doesn't support ASIO. But it may support the native drivers instead.  

Why Can't I Use My Mouse With My Mac?

Logitech MX Master 3 Mouse

Episode 1799

Andrew from Ventura, CA

Andrew discovered that Echo has a whisper mode, which is very peaceful at night. Leo says that they added that feature about a year ago. Andrew would also like a dark mode so that Echo is easier to use at night.  Andrew also has a Logitech MX Master 3 mouse, but he can't find a driver for it with his older Mac. Leo says that there's both a Windows and a Mac model, so Andrew may have gotten a Windows version, and the driver is expecting the Mac version. Check out the Steer Mouse Utility from PlentyCom

How Can I Get My Printer to Work Again, After Updating Windows?

Windows

Episode 1779

Martha from Joshua Tree, CA

The latest March Windows update has killed her Kyocera printer. Microsoft says that her manufacturer needs to update their drivers, while Kyocera says that Microsoft needs to make it. Leo says that Martha is caught in the middle. Microsoft says that they are working on a fix, though, so hopefully, they will have it soon. Until then, there's a workaround.

Why Can't My New Mouse Work With My Old Mac?

2007 iMac

Episode 1777

Andrew from Moorpark, CA

Robert is annoyed with modern web design. It's so hard to read. Leo says that web design is done by 20/30-year-olds these days, and black text on a white background has grown out of fashion. But you can press CMD-SHIFT and + or - to make the text larger. And it will remember. All browsers also allow you to apply a set format to a modern webpage. It's called Custom CSS. Check your browser settings. 

Why's My Dual-Boot PC so Slow Online?

Device Manager

Episode 1776

Nathan from Cleveland, Ohio

Nathan recently created a dual boot PC using Windows and Majaro Linux. But now his bandwidth speed on that PC is really slow compared to his other devices. Leo says that if the slowdown is evident on both Linux and Windows, then that points to a potential hardware issue. Leo recommends to boot into Windows and go into the Device Manager to make sure the PC is using the proper drivers. They should be by Intel. He can also do a Linux LSHW (list hardware) command, or LSPCI command which will show what ethernet and Internet commands are being used.

How Can I Get My Laptop Keyboard to Work Again?

Dell XPS 13

Episode 1775

Dylan from Temecula, CA

Dylan likes to play video games, and his new laptop has a broken keyboard. Leo says that sounds like a factory defect that needs to be addressed by the manufacturer. Dylan can plug a USB keyboard into it in the short term, and it will replace the keyboard on the laptop. Dylan tried that, and that's when the keyboard stopped working. Leo says that it sounds like the laptop keyboard got disabled in Windows. He recommends going into device manager (Windows Key + X, device manager). Look for the keyboards section and make sure your standard keyboard hasn't been disabled.

How Can I Get My Scanner to Work With Windows 10?

Epson Perfection 1260

Episode 1771

Mitzy from California

Mitzy has a problem with her Epson Perfection 1260 scanner and their recently bought Windows 10 computer. They just won't work together. Epson says that the model isn't supported by Windows 10. Leo says that the Windows 8 64 bit drivers may actually work. It's at least worth a try. Epson also has a scanner driver and scan utility for that model. Mitzy can also run the scanning program in Compatability Mode, which could make it work.

Why Did My Scanning Printer Break After Updating macOS?

Big Sur Desktop Image

Episode 1769

Pamela from Ventura, CA

Pam upgraded her MAC to macOS BigSur, but now her all in one printer/scanner can't scan unless she uses the software itself. Leo says it sounds like her printer needs a new firmware update or printer driver to do it. He recommends going to the printer manufacturer to download the latest firmware and drivers for your printer. 

Should I Use Linux on My Computer?

Linux Tux!

Episode 1763

Jacob from Montreal, CAN

Jacob wants to look into Linux, but which version to get? Leo says that there are various "flavors" of Linux, and based on your experience level, some may have different features. It's enthusiast driven, and so some devices may work, some may not. Most standard devices, like keyboards and mouses, will work natively. But you may need drivers for your monitors and peripherals like printers to get them to work. 

Why Doesn't My Mic Work After a Windows Update?

Windows

Episode 1750

Joe from Knoxville, TN

Joe got a vintage world war II 16mm movie camera for Christmas and managed to get in contact with the original owner's family. They sent him the accompanying movie projector along with many other artifacts of the owner's experience in WWII. He's been looking for the double perforated film that it uses, and after months of searching, he found the film for it. 

Joe is having issues with his microphone mixer app after a Windows update. Leo says that an update of the third-party soundcard driver should be able to restore access to it. Thanks, Microsoft!