Susan's windows screen also goes jumping around. Leo says that it could be several things. The first thing to fail in a laptop is the thin ribbon cable that runs from the computer section to the folding screen. It's a common problem. It could also be the video drivers or some other software issue. Try booting into Safe Mode and see if you can replicate the issue. If there's no problem, it's a driver issue. Remove the driver and reboot. Windows will reinstall the driver, and it should fix the problem. If it doesn't, you can get a USB with Linux (Ubuntu.org) and then reboot it.
Bobby has Windows 7 Home Edition and he's getting a BSOD. Leo says the blue screen is what happens when something goes terribly wrong and Windows can't go on. There's only two ways to get a blue screen these days: 1) A hardware issue failure, or 2) A Ring Zero failure in software, like a driver issue. Leo recommends updating all his drivers first. That's the easiest thing to troubleshoot. There's a wireless driver that Windows installs automatically that causes the crash, so that could be the culprit.
Andrew is having so much trouble with Windows that he calls it the "10th circle of hell." He installed it so that he'd have the free upgrade before the July 29th deadline. His search has disappeared, the Start menu stopped working, along with other problems. What can he do to fix all this? The problem is that Windows 10 has architecture from previous versions going all the way back to Vista. It hasn't been built from the ground up. So because of its age, it has issues. Leo recommends downgrading back to Windows 7. It's mature, solid, and refined to the point where it's a better option.