John wants to know if Microsoft Office comes with Windows. Leo says it doesn't, but there's an open source option called Libre Office, which is free, and will do most of what MS Office does, including reading all Office document files. Buying Office is very expensive, but he can do a monthly subscription rate, which is about $100 a year for Office Home. It's the most affordable solution.
Judy is scanning in receipts but she has an old laptop. Does she need anything special? Leo says that if she's going to do that, NeatReceipts is the ideal way to do it. It comes with a scanner and software and is pretty turn-key. Most people these days use their mobile phones and just take pictures of receipts.
Glenda wants to know how she can scan multiple documents quickly. Leo says that a mobile phone is a fast way to capture documents and images. The key to good scans is light, though. Glenda will want to hold it as still as she can. There are tons of apps on both Google Play and iOS that can do it. Leo likes Evernote. It'll even do optical character recognition with the paid version.
Bob would like to create a master drive that he can put in a safe deposit box that has all his private information on it. Leo says that's a good idea, but he doesn't really have to go to that extreme. One option is Google Docs, which would be sharable to his attorney.
Kerry has a bunch of notes and documents filed and he wants to be able to scan them. What's the best option to create an online library so he can share what he has? Leo says he should get a good scanner that can do Optical Character Recognition (OCR). He can then put them up on a website, or through dropbox and share them.
Popular word processors such as Microsoft's Word and Apple's Pages save documents in a format specific to that program by default. This means you'll need to have the program the file was saved in, and possibly even a specific version of the program to open the files. This especially becomes a problem when that program is no longer in development.
John wants to know the best format to save his documents in. Leo says that future proofing his data by saving it to a PDF format is a good idea. It stands for "Portable Document Format," and most software supports it now.
Leo says that the documents could be corrupted. It may also be that the phone just can't open the format it has. If the format is something generic like PDF, then it could be that the copy wasn't sent to the phone properly. Or, if the phone just can't read it, he can open it on his desktop and recreate it. That could solve the issue. He should try using FoxIt, not Adobe Reader. Adobe has security issues these days.