Ryan got a new modem because his ISP is now giving him faster download speeds. But when he plugs in his router, it slows down to a crawl. Leo says that since the router is new, it should be fine. Try a different ethernet cable. If the cable is old, it may not handle the bandwidth. Then, try another computer and see if you can replicate the issue. If you can't, then that will point to something on your computer. It may be the ethernet port is too old. Also, update the firmware of your router.
Bobby wants to know how he can get his Eero mesh router to work with his Comcast modem/router. Leo says that's called Double NAT and it's problematic. Leo recommends getting his own modem and using that. Comcast has a list of modems that are supported and they cost under $100. He'll want one that supports DOCSIS III or better. The added benefit is that he'll save on the rental of the modem.
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Dean wants to buy his own router. TheWirecutter likes the Netgear CM500. Leo likes the ARRIS Surfboard. The key is to get a DOCSIS III modem. He'll also want to check with his ISP to see what modems they support. Most support these two main brands. But he'll also want to have a separate router and modem. Routers will change more often than the modem will because they wear out.
Art bought an Amazon Fire TV and wants to know if he can hardwire it for security. Leo says that a standard Fire TV is Wi-Fi only. The Fire TV Cube offers an adapter dongle for it. And if his Fire TV has an ethernet port, he can do it. But if it doesn't, then he can't.
Perry has a NetGear C6900 modem/router and it just drops out for several seconds from time to time. Leo says that routers and cable modems do wear out over time, and if he gets a lot of drop outs, it could be time to replace it. But Perry's router is only six months old, so that shouldn't be happening. Leo says he could try updating the firmware. PadreSJ says that the NetGear Combo units start having memory issues that cause server busy errors. Perry should go into his settings to find the logs and see if he is getting errors like that.
Dave's cable modem is failing, so he's looking to get a new one. Is the Arris modem good? Leo says absolutely, but he'll want to be sure to use one supported by his ISP. Leo uses the Arris Surfboard 6183 DOCSIS III modem. It's the fastest protocol. The Wirecutter has a pretty good listing of the cable modems that are available and they like it.
JC was looking for a new router to get some more advanced networking features, such as VPN and VLAN. He found the Netgear AC1750 with VPN support for $130. He found out that the VPN support also supports DDNS, which can be used for free as long as you go in every 30 days and click the link to renew it. You could also pay $50 a year for it. He was paying $45 a month for static IP addresses along with the necessary equipment and taxes to have it in his house.
David is trying to put his router into bridge mode, but he's having issues doing it. Leo says that if he's using the cable router and modem, they may have disabled the router protocol that would do that. The chatroom agrees. He can't do that with an AT&T UVerse modem. It just won't let him have his own router.
Leo says David is better off going with Spectrum and buying his own DOCSIS 3 modem. Then he can do it himself and have more freedom. UVerse is very strict because of QoS.
Robert got a new modem and now he has a random disconnect problem. He then can't get on the internet. Leo says that it could be that Robert is having issues with the router in the modem. He should go into the settings and make sure to turn off the router option. It could be running into competing routers. Leo says that the ISP could be changing the settings remotely as well. That's why Leo advises buying his own DOCSIS III modem. Another thing to do is check the network settings to see if his computer is configured to act as a router. If so, that would point to malware.
Steve got caught up in the terrible handover from Verizon FIOS to Frontier. He cancelled his account and has decided to go with Time Warner Cable. Leo says that's the good news, that he has an alternative. All too often there's a virtual monopoly between cable providers in the area.