DFU mode

How Can I Restore a Company-Owned iPad?

iPad Pro

Episode 1824

Jeffrey from New York City, NY

Jeffrey recently left his work and he got to keep the iPad Pro. But it's locked with Microsoft intune. What can he do? Leo says that you can probably unenroll it. It requires a certificate to support Apple's MDM (mobile device management). So delete the iTunes certificate and then delete the app.  If you can't get into the iPad, try booting into DFU mode. You can do that by googling your iPad model and DFU, and you can get step by step on how to do that. DFU will then restore the iPad to factory defaults. 

Why Can't I Use My M1 Mac After an Update?

2020 M1 Mac Mini

Episode 1781

Peter from Brooklyn, NY

Peter bought an M1 Mac, but he's having an issue with it. He tried to update from Apple, but it won't update, and now he can't recreate his account after reinstalling macOS.  Leo says that many people are having this issue, and the fix requires a device firmware update, or DFU, that requires a second Mac, which isn't very helpful. Here's now - https://9to5mac.com/2020/12/31/how-to-restore-m1-macs-reinstall-macos/.

How can I stop Siri from repeating itself when setting an alarm?

iPhone alarm

Episode 1355

George from Newport, CA

George has an issue with Siri repeating itself seven or eight times when he uses Siri to set alarms. Leo says he may want to try rebooting the iPhone. It should be rebooted every once in awhile to clear things out. He could also do a hard reset by pressing and holding the on/off button and the home button until the Apple logo appears. The worst case scenario is that he'll need to backup his iPhone and then do a DFU recovery (device firmware update).