Rita is a self employed court reporter and she needs some good online tech support for her computer. Leo says that if she has a Dell, Dell's Gold support is as good as it gets. Leo isn't much of a fan of third party support. Rita has an HP computer, though. Leo says that HP likely has paid gold level support and he recommends biting the bullet and paying for it. And since Rita's computer is a few years old, it may be time to upgrade her computer, and then Leo would advise going with a Dell.
Heather's preschool and buy a bulk deal on computers and she wants to know what's best. Leo says that Google's Chromebook may be the best option. All it has is a browser, and you use extensions that are online. But if you have dedicated software, then that's not going to work. What brand computers? HP, Dell or Apple? Leo says that Apple is a better choice because there's no real issue with security and you can actually run Windows on it if you need to. But they're twice as expensive as a garden variety Windows machine. Still, it's a better option.
Scott travels a lot and he needs to connect to work a lot. So he's looking for a good laptop that he can remotely connect in. And what should he use to do so? Leo says that services like GoToMyPC and LogMeIn work with https secure logins, and that's a good solution, but they are costly. VPNs work really well because they essentially burrow a hole directly to your network that others can't get into.
Richard is thinking about getting the Dell XPS All-in-One Computer to replace his XP machine. Leo says it's a pretty good machine that's essentially their version of the iMac. Very elegant design, and no wires. The only downside is that if something goes bad, it's all down for the count. He can't swap out a hard drive, for instance. Leo also says that going forward, Windows 8.1 is the way to go and it fixes a lot of things that Windows 7 broke. Security and performance is better. A lot of people aren't a fan of the Metro tiled interface, but it's the future and Richard should go with it.
Heather is a writer and her track pad isn't working on her Lenovo laptop. She upgraded to a new Dell, and issues with it, so she returned it. She's afraid to buy a new computer because she can't find a laptop with a track point that works.
Leo says that looking for reviews of laptops can be an indicator of a problem brewing. Leo says that the best thing users can do when they're having trouble is post their reviews so that others can see the issues. The companies tend to watch them, also. Not many companies make track points on laptops anymore, either.
Polly would like to get a laptop that doesn't have a highly reflective screen. Leo says that touchscreen capability usually requires a shinier surface. The chatroom says that the Dell Latitude has a non-glare surface. She can also use a screen protector like the ones from Tech Armour, but Leo doesn't recommend them. Polly may have to give up touch capability in order to get a non-reflective screen. If she can find a Microsoft store, that would probably give her the best choices.
Cheryl got a new Dell Inspiron computer and upgraded to Windows 8.1. But she's discovered that there's corrupt files. Dell wants to charge her $300 to upgrade her coverage plan even though her warranty is still in force. Leo says since she bought an extended warranty through Office Depot, they should be responsible to fix it, not Dell. Leo says that Cheryl should make her own recovery discs, or she may have a hidden partition with the Windows 8 installer.
Ron is looking to get a Dell computer and he's on a budget. Leo says that Dell makes two levels of computers: consumer grade and professional grade. The pro computers are made with better components, high resolution touch screens, etc. Then there's the lower grade budget line, like the Dell Inspiron series. They start at $500 without a monitor. The i3 is usually included, but for only $50 more, he could bump it up to the i5. Ron will want to get at least 4GB of RAM as well. He should also get the biggest monitor he can afford.
Richard is ready to upgrade his Gateway XP desktop to a new computer. Should he buy a Dell or Lenovo? He bought his daughter a Dell Latitude. Leo says that Dell is great, and the Latitude is a great business model PC. In fact, Leo's entire business office uses Dell.
Will he get the same TV directly from Dell than the big box store? Leo says that getting it from Dell.com will be the most recent computer and that's better. The Big Box Stores will have older, year old models.
Mike bought a Dell Latitude and had to replace the hard drive. Now he doesn't have a serial number to activate it. Leo says that Dell puts a sticker on the bottom of the laptop that has the activation code on it. Mike says it wasn't there. Leo says he should contact Dell and tell them that he can't activate the machine.
The chatroom says that Dell puts the serial number in the BIOS, so that may be a place to look. There are also programs that will provide the key from the installation.