Dell

What laptop should I buy?

Episode 1222

Benny from Pasadena, CA

Benny is still trying to figure out what computer to get, and he's leaning towards a Dell. Leo says he has the Dell XPS13 and he really likes it. Powerful machines, like desktop replacements, aren't usually very light. But the XPS 13 is an ultrabook and it's very light. He can also get a touch screen option, but that adds more money.

How can I return my Dell computer?

Episode 1221

T. Harris from San Diego, CA

T bought a new Dell laptop and it turned out to be a lemon. So he had to send it back for repair. But he decided while he was waiting for the return box he decided he didn't want a Dell after all. He'd rather get a refund. Now Dell says it's too late. Leo says that if it wasn't past the 90 day return, T should be able to. The day he tells them he wants to return it, they can't legally run the clock out. But Leo says T may have to resort to a consumer protection agency to get recompense.

Where can I go to build a new website?

Episode 1212

Ted from Mizzoula, MT

Ted wants to create a new website for his business after parting company with his partner. Is GoDaddy a good option? Leo says it's not his first choice because they use a site builder app that tends to be a bit out of date and makes no provision for mobile devices. Leo suggests SquareSpace. They have more modern site templates and can offer eCommerce. They also support mobile devices, and are very affordable. Google also has some nice site building tools.

What do I do if my laptop is a lemon?

Dell Inspiron 5000

Episode 1211

Dale from Santa Maria, CA

Dale has a six month old Dell that is a lemon. Leo says that there is a computer lemon law in California, and if he's had to have it repaired several times, it's protected by the Magnuson-Moss Warranty and Consumer Protection Act. Leo says to restore the laptop to the original state and tell them he's done that several times. Then demand for it to be replaced. Intermittent problems are frustrating and can effect processor, RAM, power supply, etc. Overheating due to faulty fans can also cause this.

What Windows laptop should I buy?

Dell Inspiron

Episode 1200

Linda from Cranston, RI

Linda wants a Windows laptop for doing Word documents, Excel spreadsheets, Quickbooks, and storing photos. Leo says any Windows laptop will be able to handle that, as those tasks aren't very demanding. She will need plenty of storage, though, for the photos. Linda doesn't mind if it's heavy, but she does want a big screen on it. It's basically a desktop replacement. She'd like to find something under $500, if possible. Leo recommends not going too far under $500, though.

Should I buy an HP or Dell computer?

Episode 1190

Lou from West Covina, CA

Lou has to buy a new laptop. He's looking at Dell and HP, and he hears that they are second and third best. Leo says that stats can be deceiving. On paper a laptop can look great, but in reality, his experience could be different. Usability is more than specs. He'll have to dig deeper. HP looks great on paper, but some features can be annoying. Another frustration of HP is that they traditionally have been loaded up with trial or bloatware. They've gotten better, but still nowhere near for Leo to recommend. They're also about to spin off the PC division. So its future is uncertain.

What laptop should I get?

Microsoft Surface Pro 3

Episode 1184

Dana from Redondo Beach, CA

Dana is looking at getting the Blackberry Classic smartphone on T-Mobile, and she wants a new laptop with Windows 7. She's looking at an HP with an Intel Core i7. Are those choices good? Leo says those are good, sure. He's not really a huge HP fan, preferring Dell, Asus, and even Microsoft's Surface Pro 3 instead. The Surface has a great screen, but the keyboard isn't all that great. But it is nice that it can convert from a laptop to tablet.

What laptop should I buy for my college bound daughter?

Dell XPS 13

Episode 1158

Todd from Topeka, KS

Leo suggests contacting the school for requirements and what they prefer. The college store may have a good student discount, too. Since it's possible to run Windows on a Mac, he can't really go wrong with a Mac. It can run Windows natively from bootup. She could also run it in emulation (virtually), which slows it down a little bit, but not much. If she already has a Mac, she'll be fine. But Leo still recommends contacting the school.