Dell

Why doesn't my new laptop have sound?

Episode 1317

Dennis from San Diego, CA

Dennis bought a new Dell XPS 9500 computer. Leo says that Dell XPS laptops are a very good choice. Dennis has an issue with the sound on it, though. He's also having problems streaming video. Leo says it could be the sound card but his first instinct is to look at the operating system. Dennis should update the drivers. He may even have to try reinstalling Windows. Then if that doesn't work, he can think about hardware.

What computer should I get for video editing and 3D rendering?

Episode 1299

Doug from Sacramento, CA

Doug has been taking a lot video classes with Adobe Premiere and After Effects, but his HP computer performance isn't all that great. Leo says that when you buy a computer at Costco you're not going to get a pro-grade device. If Doug is being slowed down by rendering, he'll not only want a lot of RAM, but he should also put in an SSD. A good NVidia or ATI Radeon video card will give him a fast GPU to handle the rendering instead of his PC's processor. That's what Premiere relies on -- the GPU.

Should I buy a laptop with an i7 processor?

Episode 1297

Dave from Whichita Falls, TX

Dave wants to buy a new Dell XPS laptop with an i7 processor. Leo says that he won't really need an i7 processor unless he's doing something graphically intense, like video editing. It would be better to get an i5 and then add an SSD. That will increase the speed of his computer's performance because the hard drive is solid state. He can then get a spinning drive for his data and still come out spending less.

Meanwhile, on another computer, he needs to activate Windows 10 but it hasn't yet. Leo thinks it's because it has an unauthorized copy of Windows 7 on it.

Is there a third party option to Dell's Click to Fix?

Episode 1296

Brett from Woodbridge, NJ

Brett has a Dell computer and wants to know if there's an open source program that can speed up his computer like Dell does with Click to Fix? Leo says that Dell doesn't share their secrets and Leo doesn't think that it's safe to use a third party open source option for this. Dell's Click to Fix knows its own hardware and as such, can do a targeted fix. Open source stuff can't do that and can be overly aggressive and cause more problems than it fixes.

What computer should I buy?

Episode 1285

Russell from Phoenix, AZ

Russell has been "banned" by HP from being able to buy a computer anymore because he complained about a broken computer they had sent him. Leo says that the PCs from HP have improved since 5 years ago. The ban is still in place, though. Leo says he's never heard of that before. It's odd, but he should just take his business elsewhere! Leo says that Dell is very good. The customer service has fallen since prices have dropped, but the computers are still very good. He should want to get a higher end model.

How can I get my computer's CD drive to play?

Episode 1272

Ernie from San Diego, CA

Ernie's laptop won't read any CDs. Leo says it could be a bad drive, or some other hardware fault. If it's on the motherboard, it's a bad thing. If it's a bad drive, it's easy and pretty cheap to replace. The other option is to just use an external CD drive. Ernie can try the Dell PC Diagnostics Quick Test. It will tell him if the drive is working or not.