Dell

Should I buy a laptop with an i7 processor?

Episode 1297

Dave from Whichita Falls, TX

Dave wants to buy a new Dell XPS laptop with an i7 processor. Leo says that he won't really need an i7 processor unless he's doing something graphically intense, like video editing. It would be better to get an i5 and then add an SSD. That will increase the speed of his computer's performance because the hard drive is solid state. He can then get a spinning drive for his data and still come out spending less.

Meanwhile, on another computer, he needs to activate Windows 10 but it hasn't yet. Leo thinks it's because it has an unauthorized copy of Windows 7 on it.

Is there a third party option to Dell's Click to Fix?

Episode 1296

Brett from Woodbridge, NJ

Brett has a Dell computer and wants to know if there's an open source program that can speed up his computer like Dell does with Click to Fix? Leo says that Dell doesn't share their secrets and Leo doesn't think that it's safe to use a third party open source option for this. Dell's Click to Fix knows its own hardware and as such, can do a targeted fix. Open source stuff can't do that and can be overly aggressive and cause more problems than it fixes.

What computer should I buy?

Episode 1285

Russell from Phoenix, AZ

Russell has been "banned" by HP from being able to buy a computer anymore because he complained about a broken computer they had sent him. Leo says that the PCs from HP have improved since 5 years ago. The ban is still in place, though. Leo says he's never heard of that before. It's odd, but he should just take his business elsewhere! Leo says that Dell is very good. The customer service has fallen since prices have dropped, but the computers are still very good. He should want to get a higher end model.

How can I get my computer's CD drive to play?

Episode 1272

Ernie from San Diego, CA

Ernie's laptop won't read any CDs. Leo says it could be a bad drive, or some other hardware fault. If it's on the motherboard, it's a bad thing. If it's a bad drive, it's easy and pretty cheap to replace. The other option is to just use an external CD drive. Ernie can try the Dell PC Diagnostics Quick Test. It will tell him if the drive is working or not.

Why doesn't Dell support Windows 10 on my laptop?

Microsoft Windows 10 Start Menu

Episode 1270

Richard from Del Rey Beach, FL

Richard has a Dell computer and he upgraded to Windows 10. It didn't work too well, though. It turned out that Dell doesn't support Windows 10 on his computer even though it qualifies. He downgraded back to Windows 7. Leo says that there's some hardware on the laptop that they think doesn't have a Windows 10 driver. But if Microsoft says it's ok, it should be ok. Leo recommends trying it again. Leo says that Microsoft is out of control in trying to get people to upgrade to Windows 10, though. They've even added it to the recommended updates portion of Windows update.

Can I get a cheaper monitor for my Mac other than Apple's Cinema Display?

Dell Monitor

Episode 1263

Pete from San Diego, CA

Pete has a 2011 iMac and he needs more screen real estate. What monitor should he get? Leo says that iMac can probably drive more than one screen. Pete says that third party monitors throw off the aspect ratio, but he doesn't want to pay the Apple premium.

Leo says Apple sets a preference pane for each monitor and sets them separately. So Pete can just get a monitor from Dell instead. They have Thunderbolt capable monitors and will cost half as much, and the aspect ratio will be fine.

Why isn't Wi-Fi working on my Dell XPS?

Dell XPS 13

Episode 1256

Camden from Indiana

Camden is having issues with his Dell XPS' Wi-Fi connection. He's running Windows 7. Leo says to make sure Camden has the right driver from Dell. This would be the motherboard drivers, because most modern laptops don't have a separate card for it anymore. Leo has seen this happen with his Windows 10 Dell XPS 13, and he'd have to reboot for the Wi-Fi to come back. But when Leo uses Linux Mint with the Broadcom driver, he never has any issues.