Kenny wants to get a good laptop with decent speakers for playing games and doing some graphical work. Leo says Kenny can get a desktop replacement laptop and get that kind of performance, but it would be a bit heavy.
Jim is about to retire and he has to get a computer now that his work computer will be returned. What should he get? Leo says it depends on what he liked about his work computer and what he didn't like. Jim had a Thinkpad for work, so Leo says he can get one of his own.
Vickie's daughter had a computer and the hard drive died a month after the warranty expired. What can she do? Leo says to write Michael Dell and ask for him to address it. Leo says that the hard drive for it is under $100 and it could be replaced depending on its design. She should find out what it would cost to have them install it.
The chatroom says that the Geek Squad at Best Buy will charge $50 to install it. She doesn't have the Windows 10 disc, though. Leo says she can download it from Microsoft since that computer has already been authorized to use Windows 10.
Norene's Windows Vista computer isn't being updated anymore, so she needs a new computer. Leo says that Chromebooks are more secure, simpler to use, and can do about 95% of what a Windows machine can do. Norene should check out the Dell 13" Chromebook. It's around $400-650.
Brett has an older Dell Venue tablet and wants to update it, but they don't support it anymore. Leo says that his only choice is to root it and put a custom ROM on it. Leo says the first place he'll want to go to put a custom ROM on Android is the XDA Developers Forum. He can get step-by-step instructions for his exact model. There is a Dell Venue section, but he should be sure he uses the exact model or he could brick it.
Justin is back and he's trying to decide which Windows computer to get. He's looking at the Dell XPS 13 and the Sony Vaio 13. Leo has several of the XPS 13s, they're very reliable, and have gorgeous bezel-less displays. The only downside is that the camera is placed on the bottom of the screen, not the top because of that design. If Justin does a lot of video conferencing, he'll have to keep that in mind.
Kim is a trader and he's looking for a good computer for around $400. Leo says his use isn't that difficult for processing and viewing the information, so any computer will do. In fact, he doesn't even need a Windows machine. He just needs a good browser. Leo says that the dual monitor requirement may be a challenge, though. He can, however, use a USB driven monitor.
Mark just bought a Dell Inspiron laptop and the hard drive failed almost immediately. Leo says to take it back. Dell will replace it. There's always a certain percentage of hard drives that will simply fail, some right away. As time goes on, they will fail at about 4% a year. So the test isn't whether the hard drive will work out of the box, it's whether Dell will replace it right away, and they will.
What about Mark's data? If it's dead, he can't access the data, and odds are, they'll just destroy it anyway.
Ed is looking to upgrade his monitors, and he plans to spend $150 to $200 per monitor. Leo says the biggest change in monitors now is size. A 21" monitor nowadays is small. Typical monitors now are 27" and up. Monitors are also widescreen now. Leo would look at the Dell monitors. Dell has a range, and the more he spends the "better" the monitor is in terms of color accuracy. So Leo would recommend the inexpensive Dell monitors. He'll probably get an LCD IGZO panel.