Todd's pro-level support with Dell expired right as his Wi-Fi stopped working. When he turns it on, it just keeps turning back off. Is it broken or is the software doing something? Leo says there is a function key on the keyboard that can turn off the Wi-Fi, and if it's sticking, that could be causing the problem. If it's a business laptop, it may also have a switch on the side that can turn it off. Driver issues may also be causing it, so he should go to Dell and download all the latest motherboard drivers.
Randy is looking to get a laptop. Is Cyber Monday a good time to buy? Leo says that there will likely be some great deals. Leo prefers business grade laptops like the Lenovo ThinkPad. They're very robust. There are great support plans available too, including a one day turn around fix or replace option. Dell's Precision line is also worth taking a look at.
Sylvia wants to get a new computer but can't decide between a laptop and a desktop. Leo says that in general, a desktop is best for business. A laptop is for personal use. Since Sylvia does video and photo editing, she also should get Adobe's Creative Cloud. She'll also need a minimum of 16GB of RAM, but for video, 32 would be even better.
Cathy is looking for a monitor that she can use with her laptop when she's at home. Leo says that any modern laptop will have an HDMI port and that will connect to an external monitor. In fact, some can support up to three monitors!
What size should she get? Leo says to go with the Dell 27". It's very affordable and the color quality is really good. ASUS also makes monitors, and they are very wide for gaming. It would be great for what Cathy needs as well.
Terry wants to create a touchscreen gaming table. Leo says that Microsoft's idea with the Surface table was similar to that. But they were mostly for industrial and casino uses. Hardware is easy, but the difficulty always comes in the software.
Paul is going to college to study mechanical engineering and he needs a good laptop that can handle the work load. Leo says ideally, he'll get more bang for his buck with a PC. He'll also get more choices. Also, it's always best to check with the college or university for what they prefer. They may require more powerful hardware and specific software. He'll also want an SSD because it'll boot up faster.
Rich has a 27" Dell XPS All-In-One PC and he wants to turn off the touch screen. He tried deleting the driver, but the next time he reboots the computer, it just reloads it. He also tried disabling it, but that didn't work either. Classic Shell and StarDock's Object Desktop is designed to turn things off and replace stuff that's been taken out, so he could try those. It could also be that Dell has an underlying utility that keeps turning it back on.
Jane wants to know if there's a website where she can input what she wants in a computer for gaming and get a recommendation. Leo says that kind of exists, and she can find it at The Wirecutter. She can find out what they say is the best for her needs.
Robert wants to buy a personal computer that is well built and runs Linux with a 17" screen. Leo says that most laptops top out at 15", but there are a few 17" models still available. Lenovo is one of the few manufacturers that ship laptops with Linux. Lenovo's P51 has a 15.6" screen. Lenovo's X1 Yoga has a great 15" model with an excellent keyboard.
Mike wants to get a Chromebook. Can he use it to digitize video? Leo says no. It's just a browser and keeps everything in the cloud. As such, it can't do specialized applications like video conversion, because it doesn't have the hardware and software to do it. Chromebooks don't have a lot of storage, either. So what he'll want is a regular PC like a Windows or Mac. He'll also need a Firewire converter. The best laptop makers are Dell, Lenovo, HP, Asus, and Acer. Those are the top five.