Jim wants to know if he can use Waze in New Zealand. Leo says that it looks like Waze does support New Zealand. So his issue is going to be with data. Google Maps would allow him to precache map information before hand, so he could do that while at the hotel. But Waze does not have an offline mode. So he'll have to get a local SIM card in order to have data.
Dan just got a new iPhone and he and his son has shared data. How does that affect when he uses his phone as a personal hotspot? Leo says that when he uses a personal hotspot, it brings no more to the party, he's just paying more for the priviledge of hotspotting. Dan can use a free service like FreedomPop, but it's for a very limited amount of data. Then he'd start paying. Wi-Fi hotspots, though, will cost him nothing. So if he's at a Starbucks, he can connect to that and it won't count against his data at all.
Rick recently upgraded to the iPhone 6. He set it up just like the iPhone 4s he used to have and his data usage has skyrockted, even though he's using it exactly the same. Leo says that there was an issue where handing off from LTE to Wi-Fi occured, but Apple fixed that. It's more likely there are apps that are causing it, like Facebook which has autoplay on movies set by default. That can easily cause it. Also, with faster speeds, apps like YouTube will automatically bump up the quality, and use more data.
If you plan on using your smartphone when traveling overseas, it may be worth checking to see if your phone is compatible with the wireless bands in that area.
Paul can't get his resume off his computer because he can't log onto it. He gets a user profile loading error. Leo says that the good news is that the data is probably not gone. It's always helpful to have the admin account as an unused account, and to only run as a standard user. Then he could always go into the Admin account and have access to all files.
Brandon is a teacher and he has an external hard drive that had the pin bent off of it in the enclosure. He moved it over to an identical drive enclosure and it can only be seen in the device manager, but it doesn't work.
Leo says it could be that the damage done to the connector has been done to the hard drive as well. Brandon should go to NewerTech.com and pick up the USB 3.0 Universal Drive adapter. It'll help him get everything off it.
Avis is remodeling her home and she wants to wire her home for three computers, security cameras, and her home theater. Leo says that will require a high speed connection with all that video data. It's hard to future proof, but as long as she has the walls open, she should put conduit in. That way, when she needs to upgrade, it's a lot easier to run new cable through it.
Richard is looking to get a personal cloud device. He's wondering if he can store virtually anything in his computer in it. Leo says he could, but he wouldn't. There are a lot of options including one from Western Digital, PogoPlug, and File Transporter. The idea of having a personal cloud solution like this is that Richard would own the drive that all the data is stored on.
Streaming video online requires a lot of data, especially when it comes to high definition or Ultra HD content. If you're dealing with data caps, then it's even more important to pay attention to how much data you're consuming when using streaming services such as Netflix. There are settings you can adjust within your Netflix account that will help mitigate your data usage, though.