Don's friend has a PC that got infected and scammed by someone who took control of her PC by remote access. What can she do? Leo says that all hacking attempts are designed to scare her and get her to act without thinking and call a number. Once they have her on the phone, they can use a series of tricks to get her to think she'ss infected. Then, they charge her to "fix it." Leo says that odds are, the computer wasn't infected, but certainly is now thanks to the remote access hack.
Leo says that many are complaining that big tech is far too intrusive and is destroying our privacy. But Leo says that this is largely overblown with people acting like "privacy puritans." A lot of it can be mitigated by Big Tech keeping our data secure and coming out with an accurate and truthful privacy statement for all to see. If we give up some data privacy for free services, Big Tech should treat it as a public trust, and give customers the right to opt-out.
In a move that is causing concern with privacy advocates, Apple has announced it will store iCloud recovery keys in China. Leo says that it's really no different from what Apple does here, but it will make it easier for the Chinese government, or any government for that matter, to gain access to someone's data. Apple does protect your privacy from selling to advertisers, but if the government really pushes, Apple will cave to what they consider an "appropriate" law enforcement request.
Louie is thinking about getting the Motorola Moto Z Play. Leo says that it's an interesting concept where Motorola will be adding new features and modules over the next few years including upgraded speakers, better cameras, etc. It's a cool phone. The built-in camera isn't all that great, but it has a lot of promise.
Alan wants a Chromebook, but he doesn't want to save his banking data in the web. What can he do? Alan can store locally if he has network attached storage, but then he'll have to make sure he can sync properly. The Cloud is safe, especially with the Chromebook. Google does a very good job with security. It's a lot safer than a Windows machine. And Alan should remember, his ISP sees everything and saves everything anyway.
Rich wants to know how to transfer large files like audio books. Leo says that audio books aren't that big. But Rich still wants to know how he can he securely transfer them to his publisher without them being corrupted or pirated. Leo says that's a common issue. He shouldn't attach it in an email. Rich should send a link to the file that's located on a drive like Google Drive, ShareFile, or DropBox.
Dan was using his iPhone 5s and he got a message that someone is trying to sign into a device using his Apple ID. Apple says that they don't send out messages like that. Leo says that isn't really accurate as he's gotten those as well. Any time you sign into a new device, you get that message. If it comes with a suggestion to change the password, however, then that could be a ploy to steal his Apple ID from a browser. He should never do that.
Teri bought a Mac a few years ago and needs to know if she's subject to the recall. Leo says go into 'About This Mac', and on the fourth tab, she can click on it and check to be sure she's available for the recall.
Laurie wants to know if she needs a router to use her phone as a hotspot. Leo says no, the phone acts as a router. Her speeds will depend on how many devices she's using with that hotspot, and how many other people are using that tower. Laurie uses it because it's cheaper than paying for internet access at home. Leo also says that mobile phone operating systems are also more secure than desktops.
Greg was one of the victims of the Target credit card compromise. Leo says he wants to know how he found out. He said he found a bunch of small charges on his Target Debit Card. Leo says he uses American Express and he gets a "physical card not used" alert every time an online purchase is made. That's a nice feature of AmEx. Leo says that if we as consumers start calling our banks asking for increased security measures, they may start implementing that more. Chase bank will send an email or text whenever the credit card is used, according to the chatroom.