Mike's desktop has two drives in an IBM PC and when he went to defrag one, it disappeared from Windows 7. So he can't see it. What can he do? Leo says that try rebooting and see if he can see it on boot up. If not, try using a NewerTek Universal drive adapter to see if you can see it that way. If you can't, then the drive is dead. The good news is, drives are cheap. Leo recommends putting an SSD drive for your main drive and use the good hard drive for the backup. You'll get a huge boost in speed that way.
crashed hard drives
Patisse hard drive died recently. She spent $800 doing data recovery on it. But now, she can't open some of the photo files, saying the format isn't supported. Leo says that one of the problems recovering data from a damaged drive is that the files can get corrupted and unreadable. Is there a program that can repair them? Leo says maybe. It just depends on what the damage is. Look for a free trial before you buy a photo repair and recovery software. If you don't have a trial version, then Leo suspects it's not going to be very effective.
Greg has an old Gateway laptop running Windows 7 where it automatically upgraded to Windows 10. Leo says that's a great thing as Windows 7 will go end of life in January, so you're in good shape. But Greg says his screen went blank and is spinning "diagnosing your PC." Leo says it's clearly crashed. The hard drive probably failed, so the choice is to buy a new computer or spend the money to put in a new hard drive. But that computer is pretty old. A new computer will let you do more than that 10-year-old laptop.
Skyler's laptop drive crashed during the saving of a large file. Now the drive can't be seen by the computer. He tried seeing it in SpinRite and it doesn't see it either. Leo says that laptop had a so-called "fusion drive" which was half hard drive, half SSD drive. The technology was designed in a time when SSD drives were too expensive, and it really wasn't that great performance wise. It could be the spinning drive died, or the SSD drive died. Try rebooting into your BIOS and see if the BIOS sees it. If it does, then it could be a software issue.
Chip has a failed hard drive and doesn't really want to spend over $500 to repair it. Is there a way to do it himself? Leo says that a hard drive dying can mean a lot of things. It could be a hardware failure or it could be a software failure. It could be a corrupt sector on the boot record. Software failures are easy to fix and inexpensive. Hardware failures will cost a lot. Drivesavers charge a lot because they have a clean room with all the parts, and can replace bad parts and recover the data.
Gary can't boot up his computer, not even in Safe Mode. What can he do to fix it? Leo says it's probably the hard drive that's preventing the bootup, and that's why Gary is getting the blue screen of death. It can be one tiny bit or sector that can cause it. Gary could use his Windows Install Disk, and during the install process, it will give him the option of repairing the OS. It's worth a try.
Brian upgraded to Windows 10 and it's been running great. But when he did the factory reset to get rid of Windows 7 and hit restore, his hard drive crashed. Leo says that the way the hard drive crashed, he could still have the restore partition there. If not, the Windows 10 upgrade is married to his computer. The good news is, that will mean he can restore it directly from Microsoft when he puts in a new hard drive.
Loretta's Apple computer keeps "beach balling," and hangs up. This is OS X's way of saying that the computer is busy. If it's there for a long time, something is holding the computer up like a bad program or a failing hard drive. Most likely, there's a bad sector or two on the hard drive that's causing it and it could be the beginnings of a failing drive. Leo recommends going to MacSales.com and getting a new hard drive. It should be pretty simple to replace. Loretta should backup her old hard drive first.