Doug wants to delete, merge, and generally clean up his contacts list on his Mac. Leo says there are a number of contact managers out there that will do this, but Leo's favorite on Mac and iOS is BusyContacts from BusyMac. It's not free, but there is a free trial, and it's a very nice contact manager. This will also pull in contacts from social media as well to keep things up to date.
Marty uses WhatsApp with his family, but when he gets a call from someone, it has been displaying the wrong contact. Leo says that WhatsApp looks to the phone's contacts in order to identify who's in it. Marty's personal number may have gotten added to another contact, and all he needs to do is delete his number from that specific contact and it should be fine. Leo says it's probably just a messed up database.
Moira has been running Office on the Mac, but when she tries to search her contacts, she gets results that are unreadable. Microsoft suggested she index the contacts database, which she did, but it didn't help. They made her create a new user on the Mac, and that did work. Leo says that indicates a bad profile. It's a good way to troubleshoot, actually. It could be a bad index, though. It could be other software impacting it, like a plugin or add-on. Leo says to get rid of the Microsoft support folder, then backup her contacts and data, and uninstall everything.
Rick wants to know why apps have to have access to all his contact information and other data? Leo says that both Apple and Android developers to ask permission to access stuff. So it's all "chunked up," so that it doesn't ask dozens of questions for permission. Android has at least changed it to where it asks permission when it needs to. Not all at once. Asking for permission for access to contacts is problematic because it could be abused. But games sometimes ask for that, or Apple's Find Friends, so that they can use it so you can contact other people to join in.
Bonnie has lost her address book through Verizon. Leo says that's why everyone needs to backup their contacts and why Leo recommends having contacts saved through a Google account. Verizon has moved all users to AOL for email, and it could be that her contacts got lost in the transfer. Leo says that Verizon has to have a backup of the contacts. And since they are doing a pilot program of migrating this over, they are likely to be very receptive with helping her. She might also try logging into mail.yahoo.com with her Verizon account. Then back it up and move it to Google!
Alex is having trouble with Siri and using his contacts in iOS 9. Leo says that sometimes connecting a third party app like Facebook to contacts will cause multiple entries and that can confuse Siri. Especially if the contact in question has no phone and has the same name as the one that does. So it would be a good idea to merge his contacts. He should log into iCloud as well and see what his contacts look like. It's likely that Siri is just using a contact that has no number so it can't call or send a text. Merging the contacts will fix it, and it'll clean up his contacts as well.
John has trouble searching his Gmail via Google on his phone and he ends up with everything other than his contacts. Leo says that it's likely that the feature John is using is an out of date Google Labs feature that no longer works. But it sounds like this is a bug in Google Plus. Google Circles are now in Contacts and that's a flaw that Google has to fix.
Gary just updated to the Samsung Galaxy Note 4 and he likes that he can use a spare button. Leo says that every time he would get a new Note in the past, he would buy extra batteries. He also likes the additional SD card slot for storage. Both are very nice features. Gary loves the Note 4 except for one thing -- when he goes into the contact page, the background color is white, making it harder to see the areas to enter data. Can he change that? Leo says that Samsung may have a dark theme. He should look in the settings for theming capabilities, and change it there.
Rock On recently had a contact mysteriously show up in her contacts list on her new Android phone. Leo suspects that it's through Google Contacts. If she deletes them from Google contacts, it'll be synced and deleted from her phone as well. It could also be Facebook that's populating her contacts as well. Once that's deleted, it shouldn't come back. She also may want to check with her carrier to see if they're syncing her contacts as well.
Diana bought a new Apple iPhone 5. The Apple store employee merged her contacts, but every contact in her phone was from iCloud and not her personal contacts. Leo says that's probably true. He assumed that Diana's phone was backed up, and it wasn't. Going forward, Diana should continue to backup to iCloud so if she loses her phone, she'll still have her contacts. She should just clean it up first. Then back up her contacts to the Cloud and have it continue to backup regularly.