Pria has her cell service with Verizon and she is having issues connecting to WiFi in her apartment building. Leo says that in her iPhone settings, check the WiFi connection and look for the name of the network. Click on the "i" and look at the network. Make sure there's an IP address in there, starting with either 192 or 10. If it's anything else, she is not getting an internet connection. That would indicate the network is misconfigured. Try to unplug the router and plug it back in to reboot.
connecting to wifi
Joe's laptop won't connect to the internet. Leo says that some laptops have a function key that will set your laptop into Airplane mode. So check that out. Other than that, there may have been a corrupted WiFi driver that's preventing the internet from talking to your router/modem. But Joe erased some "unnecessary files" and Windows told him to do it. Leo says that's not the case here. But Microsoft has a tech note about this same issue.