complaints

Why doesn't NumberSync work on AT&T?

Episode 1317

John from Sherman Oaks, CA

John has discovered that he can use his mobile phone number through his Samsung Gear Watch through NumberSync. He can also sync it with his tablet. But people that have called him have been getting a voicemail message saying he's not accepting calls. AT&T swapped out his phone and his watch, and while AT&T says they never had this issue before, there's forum posts filled with people complaining about the problem. Leo says that AT&T is chasing a dollar.

How can I get my copper phone landline back?

Copper

Episode 1138

Jason from Newport Beach, CA

Jason has a landline that he uses for calls, but AT&T is now giving him uVerse and they didn't tell him. He's really not happy and wants to change carriers. Leo says that they probably disconnected his copper phone line as well. In fact, they probably cut the copper line. That's dangerous because only landline phones work during an emergency, and VOIP won't.

The FCC is looking into this practice for that reason. 911 will stop working when the power goes out. Jason should file a complaint with the Public Utilities Commission about it.