cloud sync

Why can't I back up my iPad?

Apple iPad

Episode 1398

Mike from San Diego, CA

Mike says he can backup his iPad Air 2 to iTunes, but he can't get it to restore to a new iPad. It won't sync at all. Apple says that the backup is corrupt. Leo says if there's something wrong with the iPad's OS as it's installed, that may be true. Leo recommends backing up and wiping the old iPad. Then he should try and restore to that one. If that doesn't work, then Apple's theory is correct.

He could try making a local backup to his computer. He could also do a factory reset and let it load the OS all over again.

How can I sync Windows Calendar with my iPad?

Apple iPad

Episode 1398

Art from Yucca Valley, CA

Art can't get his calendar and contacts to sync from his Windows 7 machine to his iPad. Leo says that Microsoft wants him to use his Microsoft account and link it to all of his other accounts. It's not automatic, so he'll have to manually do it.

Leo says that the easiest way is to sync his address and calendar with Google, and then add the account into his iPad afterwards. That way it's all synced in the cloud and he can access it anywhere.